National Operations Manager (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

• Oversees all operations of multiple facilities management sites within a national account
• Responsible for the direct management of personnel, equipment and other company assets for the national account 
• Work with the National Account Director to increase revenues, control costs, achieve budgeted profit, and exceed client expectations for service
• Responsible for proactive management, Site Manager development, coordination of backup staff, training programs as well as providing a high-level customer interface above and beyond the Site Manager level
• Expected to uphold the Standards of Service and best practices developed by EPIQ

Responsibilities:

• Client Relations:
  • Oversee/Review completion of monthly management report (expected attendance minimum of 1 per quarter)
  • Monthly meeting with key contact
  • Assist NAD with scheduling of semi-annual social event with key contact (lunch, dinner etc.)
  • Ensure completion of Semi-Annual Client surveys
  • Ensure completion of Annual End-User surveys
  • Assist with preparation, presentation, and review of Annual Reports

• Human Resources:
  • Recruit, develop and train site management and site personnel
  • Conduct frequent visits to account sites to monitor employee growth and development
  • Assist with current programs and help develop new marketplace training initiatives
  • Conduct one-on-one developmental sessions with all direct reports to build more effective communication, to understand training and development needs more clearly, and to provide guidance to each individual as to how to improve his/her management skills
  • Provide coaching and counseling in accordance with EPIQ's progressive discipline policy
  • Utilize Workday Learning for team development
  • Maintain Open-Door policy with all employees

• Financial
  • Responsible for overall profitability of account base including management of labor, equipment, supplies, and all other EPIQ operating expenses
  • Responsible for increasing profitability by expanding services and add-on business
  • Responsible for reviewing P&L statements for accuracy; ensure budgeted profitability goals are met.

• Operations
  • Manage day to day scheduling and development of team so all sites are fully staffed
  • Prepare and present monthly management reports and other client correspondence 
  • Prepare and submit site payroll
  • Conduct Site Audits and assist with correcting deficiencies
  • Assist BTS Sales with analysis and proposal preparation as required
  • Lead implementation of new accounts as assigned
  • Provide transition management at sites when a site manager is promoted internally or resigns
  • Develop relationship with key contact and act as high level primary point of contact for any issues
  • Coordinate equipment installs/de-installs
  • Ensure that provided technology is being utilized and all EPIQ employees know how to use it
  • Display high ethical standard, integrity, work ethic, and loyalty

Qualifications:

• Bachelor's degree preferred
• Experience managing multi-site operations
• Minimum 3 years experience in client managed services field
• Minimum 2 years management experience with heavy profit and loss responsibility
• Minimum of 2 years professional level work experience in a production environment and/or a client-service oriented field
• Working knowledge of PC applications including Microsoft Office, especially MS Word, Excel, and PowerPoint
• Knowledge of copy machines and utilization of typical office services equipment and technology

Job Requirements:

• Ability to travel to potential and current BTS clients sites
• Flexibility in schedule to accommodate sales and operational needs
• Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
• Flexibility in dealing with simultaneous projects
• Ability to function with a high level of patience, tact and diplomacy in handling any “complaint” situations
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
• Excellent organizational skills
• Strong initiative required; ability to work independently with minimal direct supervision #LI-AN1

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.