Desktop Support Analyst I (Information Technology)
Who you are:
You would respond daily to a wide variety of desktop hardware and software issues and problems in a multi-platform environment. You would also install and configure desktop hardware, software, and related peripherals according to prescribed standards, including contributing to the development and maintenance of these standards. You would independently conduct problem determination and resolution for complex technical issues using all available resources.
Who we are:
Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.
As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
The position is located at the Corporate Office in Round Rock, Texas. The work is being conducted either at the Corporate Office or remotely at this time based on business needs.
Essential Duties and Responsibilities:
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.
Non-Essential Duties and Responsibilities:
Knowledge, Skills, and Abilities:
Strong working knowledge in the following areas:
Physical and Mental Demands:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view Equal Employment Opportunity Posters provided by OFCCP.