Trellis Company
Customer Service Representative I (Finance)
You are one who provides efficient and effective customer (i.e., student, parent, borrower) and partner (e.g., schools) support across the entire life cycle of student financing, from application to origination and disbursement, to processing and servicing and pay-off or default.
Ensures high quality customer interactions utilizing a multiple options (phone, chat, text, email) permitting the customer to receive support through the method most appropriate to their needs. You can provide digital self-service option, when applicable, under the Federal Student Aid brand. You provide customers with a holistic understanding of the entire life cycle of student financing and ensure customers' needs are met. This includes helping customers better understand the financial implications of their student debt so they can make more informed decisions regarding various repayment options and protections available. In addition, you will ensure compliance with Federal rules, regulations, policies, procedures, and laws.
Who We Are
Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.
As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
Location
The position is located at our Corporate Office in Round Rock, Texas. This is a remote position, working from home!
Essential Duties and Responsibilities
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.
Required:
Preferred:
Qualifications
Education
Required:
Experience
Required:
Security Clearance
Physical and Mental Demands
Work Environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
Please view Equal Employment Opportunity Posters provided by OFCCP.