Project Coordinator (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Position Summary
This position supports Project Managers in project execution in the Client Services department and ensures 
consistently superior client service standards in all client interactions. In addition to helping support the PM in overall 
project execution, the Project Coordinator will partner with several internal key departments including, but not 
limited to: Data Services, Product/Website Development, Print/Mail Services, Call Center, Disbursements, and 
Claims Operations.

Job Responsibilities
• Project Execution - Meet project requirements (kick-off meetings, deadline management, client status reporting 
and other necessary project communication, and coordinate with the various operational teams) to deliver all 
project deliverables on time, within budget and at the highest quality standards
• Internal Collaboration - Responsible for working with internal operational groups throughout the projects'
lifecycles and coordinating deliverables to meet project objectives.
• Client Communication - Respond to client communications timely and accurately; understand client needs and 
feedback, collaborate and consult with clients and/or support project management team in doing so; follow up 
and communicate client's needs internally.
• Reporting & Documentation – Provide project reporting, perform analysis of reporting to ensure quality and 
contextualize results for client, draft project telephone scripts and website text, assist in development of 
business rules.

Towards this goal, the Project Coordinators will work with the Project Managers in Client Services as well as other 
operational departments to continually enhance service quality standards to meet and/or exceed client 
expectations. This position is responsible for fostering a team environment and building cooperation between client 
services team members, and other departments to provide the highest quality service standards. A critical 
component of the job is to manage and resolve complex tasks.

Job Qualifications and Requirements
• 1+ year work experience with direct client/customer contact in a professional environment
• Excellent verbal and written communication skills with a professional, calm demeanor
• Critical thinking skills and the ability to efficiently gather and process information in a fast-paced
environment
• Bachelor's Degree or other relevant industry experience is preferred
• Experience with MS Office Suite, specifically Word, Excel, and Outlook

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.