Guest Services Operations, Shuttle Driver (Transportation)
A Shuttle Driver is responsible for creating a memorable experience by exceeding guest's expectations with every interaction. They work closely with Guest Services and other departments to provide guest assistance with valet, luggage, transportation, and miscellaneous needs.
Position Responsibilities
- Provide our guests with excellent customer services from arrival to departure.
- Greet guests with a warm welcome, anticipate and handle requests including parking cars and escorting guests to their rooms while assisting with luggage.
- Offer guests directions and other information about the area.
- Responds to guest needs and requests promptly and efficiently.
- Transfer luggage and packages to and from rooms, loading areas, and vehicles.
- Park & retrieve guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate documentation of vehicle damage.
- Ensure keys to guest vehicles are always locked and secure.
- Ability to explain features of guest room such as operation of television, telephone, radio, etc.
- Transport guests via hotel van to local areas or arrange for adequate transportation.
- Transport guests via hotel golf cart to IMG campus, ensuring guests are authorized to be on campus.
- Maintains hotel van consisting of washing, cleaning, and fueling.
- Maintains hotel golf carts including washing and cleaning.
- Ensures front drive and lobby areas are in a clean and tidy manner. Includes, but is not limited to cleaning ashtrays, trash, seating areas, front doors, oil leaks, sidewalks, etc.
- Follow all company and safety and security policies and procedures.
- Maintain hotel guest confidentiality and proprietary information while protecting company assets.
- Ensure uniform and appearance is clean and professional.
- Maintain positive working relationships with all members of IMG and Hotel teams.
- Assist departments when needed to ensure world class service to guests.
- Adhering to all company policies, procedures, and business ethic codes.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
Knowledge, Skills & Abilities
- Valid US Driver's License with satisfactory driving record
- High School diploma or equivalent required
- Previous experience in hotel services is preferred
- Ability to work in a fast – paced, dynamic environment meeting multiple deadlines
- Ability to drive a variety of vehicles including golf carts and vans
- Ability to read and interpret road signs in English
- Ability to read, understand and comply with the rules and regulations of the State and Federal DOT
- Ability to communicate effectively verbally and in writing
- Ability to establish and maintain professional relationships with all students, parents, guests and staff.
- Ability to prepare concise records and reports
- Highly organized with the ability to juggle multiple schedules
- A superior work ethic
- Desire to work collaboratively with colleagues
- Excellent written and verbal communication skills
Preferred Skills
- CPR and First Aid certification
Physical Demands and Work Environment
- Ability to lift, move, push and pull equipment or boxes in excess of 40lbs
- Ability to perform the physical aspects of event set up, tear down and execution
- Should be able to handle outdoor temperatures for a reasonable period of time
- Ability to stand for entire shift
- Must be able to move around campus which includes gym, turf, fields, etc.
- Ability to work flexible hours to include nights, weekends and holidays is required
