Knowledge of case management principles, special populations, regulations and legal issues, vocational counseling and service options and supports. Documented skill in areas of written and verbal communication, group dynamics, service plan development and implementation, advocacy, human relations and time management. Capability to motivate others toward achieving measurable goals. Ability to work in a variety of settings with culturally-diverse families and communities with the ability to be culturally sensitive and appropriate. Ability to effectively address negative behavioral situations or challenges; resolve conflict with diverse populations and situations.