Customer Account Representative- Ocala (2 Full Time openings) (Administrative)

WHY JOIN THE AMES COMPANIES

Our employees are our greatest assets, that is why we provide excellent comprehensive benefits for Full time positions. 

♦Medical  ♦Dental  ♦Vision  ♦ 401(k)  ♦Life Insurance  ♦Disability (STD/LTD)  ♦Caregiving Support  ♦Critical Illness  ♦Hospital and Accident Coverage  ♦Employee Assistance Program  ♦Telehealth  ♦Wellness ♦Paid Holidays  ♦Vacation Days  ♦Employee Stock Option Plan  ♦Tuition Reimbursement ♦ Identity Theft Protection  ♦ Pet Insurance  ♦ Health Case Management, and much more.

We are environmentally conscious and responsible, proud supporters of local and national charities, and  provide immense growth opportunity!

WHO WE ARE

The AMES Companies, has a rich history of American manufacturing. The AMES story goes back to 1774, making America's first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools have literally helped build America. Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands.

Our leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back®, Jackson®, Southern Patio® and Harper®. We are a business unit of Griffon Corporation (NYSE: GFF)      

WEBSITE: global.ames.com

WHO YOU ARE

As our Customer Account Representative, your work will be in one of our focal areas based on your experience and interest. 

• Commercial & Retail Support Role -Mainly work on our system, processing large orders from retail outlets. You will handle incoming daily calls from dealers and retailers.
• Consumer Support Role- Mainly manage calls, emails and live chat to support consumers.

You will be responsible for account management by providing pre and post-sales support. You will ensure customers have the correct information in terms of product, pricing, availability and lead time.  You will respond to customer inquiries on purchase order status, delivery schedule, claims and returns.  You will work closely with different departments to assist customer needs accurately. 

WHERE YOU WILL WORK

You will work remotely at first, as your safety and that of our employees is of importance to us. Our office is currently closed due to Covid safety measures. This position will work from our ClosetMaid facility in Ocala once the office opens up.

2 Full time positions 8:00 am -5:00 pm

RESPONSIBILITIES

• Monitor daily open orders and ensure timely shipment.
• Make decision based on data to process orders based on current inventory levels.
• Maintain accurate and updated customer information in the system.
• Assist with customer inquiries.
• Coordinate with Outside Sales & Data Analyst on customer account and pricing updates.
• Responsible for order management by ensuring accuracy in order processing and scheduling, to meet deadlines and shipping timelines (manual or automated).
• Prioritize expedited orders and shipments, priority accounts and activities.
• Coordinate with departments regarding production control and inventory.
• Release the orders into the system and ensure accuracy of the inputted data.
• Process return authorization according to company policy based on information gathered from customers.
• Documentation, archiving, and auditing of orders, correspondence, and information.

REQUIREMENTS

• High School Diploma or GED a must.
• 1-2 years of experience in customer interface, or customer service.
• Must be very comfortable using technology, internet and computer navigation.
• Preferred experience with Customer Database system or Order management system.
• Microsoft Office 365 experience- SharePoint, Excel, Word and Outlook.
• Strong verbal and written communication.
• Ability to build rapport over the phone and have a customer focused mentality.
• Thrive in a fast-paced team environment.
• Stay calm under stressful situations.
• Attention to detail and accuracy.
• Strong problem solving and investigation skills.
• Data entry experience on personal computers.
• Experience in providing order status to customers a plus.
• Experience in performing order entry functions a plus.
• Working knowledge of manufacturing or retail processes a plus.

 

Environmental/Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position is located primarily in an office environment. The representative is required to sit for long periods of time. While performing the duties of this job, the representative may need the ability to lift and carry loads up to 20 pounds. Upon occasion, the representative may be exposed to a manufacturing environment and required to wear personal protective equipment.

Work Authorization 

The Ames Companies will only employ those who are legally authorized to work in the United States.

Equal Opportunity Employer  

The AMES Companies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

 

Customer Service