Manages and oversees all operations activities; ensures that all operations functions are performed in a timely, cost-effective manner consistent with established operations procedures and requirements.
Responsibilities and Duties
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
• Plans, organizes, and directs production, administrative, and warehouse activities to meet or exceed established production goals in a cost-effective manner.
• Designs, develops, and implements processes that increase productivity and/or improve quality of selling goods.
• Performs workflow analysis and develops methods for the team.
• Coordinates with managers and supervisors to establish standards.
• Coordinates with customer service manager to resolve all operational customer complaints.
• Develops, implements, and maintains, processes, procedures, and programs to improve the safety, productivity, and profitability of the operation.
• Ensures that employees and managers have the required safety training and are consistently working in a safe manner; develops and implements safety programs to reduce accidents and injuries.
• Coordinates with managers to address organizational needs, equipment utilization and maintenance.
• Provides leadership, communication, and coaching to employees; cultivates a motivated employee environment of trust, teamwork, accountability, self-confidence, and business ownership.
• Ensures that operational supplies are on hand and available at all times.
• Prepares all required reports and correspondence.
• Develops, implements, and monitors department budget; manages expenses within approved budget constraints.
• Identifies, documents, and implements opportunities for continuous improvement.
• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
Skills and Qualifications
• Ability to sell merchandise.
• Exercise exceptional independent judgment.
• Provide excellent customer service.
• Work well in a team environment.
• Possess excellent communication skills.
• Perform independently with little supervision.
• Must be able to follow all security procedures and codes.