Remote Customer Care Agent (Seasonal/Full-Time hours) (Biotech)

At Orkin, our purpose is to help protect the world where we live, work and play. 

We have a full-service National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.  

Our Customer Service Tele-Agents are key to supporting our field offices and customers alike. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.

The Successful Customer Care Agent will:

• Manage and resolve customer inquiries by using available resources to research required information
• Update job knowledge by studying changes as released by the field and participate in educational opportunities
• Accurately process payments and answer billing inquiries
• Influence customer to recognize the value in remaining or becoming a Rollins customer and offer solutions that meet their current needs
• Develop and maintain positive business relationships with customers
• Handle customer information responsibly and ensure customers' privacy as per FCC regulations

We Offer…

• Variety of Schedules (Schedule may include nights, weekends, and holidays).
• Two-week quality Training Program that equips you with the skills and knowledge to be successful. 
• Ongoing training to grow professionally.
• Great pay and incentives ($14/hour plus 3% sales commission).
• 401(k) plan with company match, employee stock purchase plan.

This is a work from home/remote opportunity! 

 

Why Orkin Customer Contact Center (OCCC)?

• Founded in 1901, Orkin Pest Control, we are a national residential and business service provider
• We provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers 
• As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM
• Recession resistant business; sustained profitable growth; strong management
• Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
• High energy, fun and collaborative work environment with a high performing inbound lead generation strategy

Are you ready to write your ORKIN CAREER STORY?

 

Requirements:

We require ability to pass a drug screen and background check. Must pass pre-employment skill set assessment.

 

Experience

Required

• 2 year(s): Customer service experience within or outside a call center

Education

Required

• High School/GED or better

Skills

Required

• Computer
• Customer Focus
• Multitasking
• Scheduling
• Oral Communication
• Dependability

Preferred

• Multilingual

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Peer Recognition: Inspired to perform well by the praise of coworkers
• Self-Starter: Inspired to perform without outside help
• Financial: Inspired to perform well by monetary reimbursement
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

See job description