Client Services Project Specialist (Legal)

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:

Client Services Project Specialists respond to complex inquiries from customers and client across a variety of communication methods. This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.

Job Responsibilities:

• Respond to complex inquiries from customers and clients across a variety of communication methods: phone, email, written correspondence.

• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.

• Work effectively in a highly collaborative environment with a variety of business partners

• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project

• Assist the Supervisor or Project Manager in resolving any issues that might arise

• Monitor the overall health of the case by identifying any errors and creating solutions for resolution

Job Requirements:

• JD from an accredited US law school or foreign law degree and LLM

• Flexible and customer service focused

• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.

• Ability to handle changing or competing priorities to support business needs

• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.

• Experience with MS Office Suite, specifically Word, Excel, Access and Outlook

Candidates based in California, Colorado, Hawaii, New York or Washington:

The Compensation range for this role is 24.53 - 49.06 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.