Wire Services Specialist (Telecommunications)

Position Purpose:

This position is responsible for supporting the day-to-day activities of the Bank's wire room.

Primary Responsibilities:

Process incoming, outgoing, domestic, and international wire transfers, following proper authentication procedures.
Must secure and maintain confidential customer information.
Conduct research and make necessary adjustments when required.
Provide support for and liaise with branches and FinTech partners and vendors by answering questions, providing research, supporting existing customers, etc.
Collaborate and partner with other operations team members to ensure all wires are processed by established cutoff times and within Service Level objectives.
Assist in the preparation for and response to exams and audits during regulatory exams and internal audits.
Provide Deposit operations back-up support, as necessary.
Actively assist in special projects.

Authority, Impact, Risk:

Wire Input and Initiation Authority
FedLine
Understanding of the Silverlake system- including Wires, ACH
Complete and comply with all required training, policies, and procedures of the bank, including Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position

Key Relationships:

Routine interaction with department heads and staff across Retail Banking, Operations, IT, Compliance, Risk, Audit and FinTech partner fraud and operations
Branch Supervisors, Universal Bankers
Manager - Wire Services
Director - Deposit Services

Managerial Accountability:

N/A

Working Conditions:

Ability to work in fast paced environment
Ability to work under tight deadlines
Ability to be self-motivated and well organized
Ability to multitask
Ability to operate information terminal and other standard office equipment
Detail oriented
Strong analytical and data gathering skills
Good communication skills
Limited travel

Time Allocation:

Wire processing………………………………………….80%
Other duties as needed………………………........20%

Job Specifications:

Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.

Required:

High School Diploma or equivalent
Minimum 2 years' experience in banking industry
Knowledge of banking laws and regulations
Ability to learn and adapt to regulatory changes and company growth
Detail oriented

Preferred:

Some college
Minimum 2 years' experience in bank operations
Jack Henry experience (Silver Lake, Yellow Hammer, Synergy)
FIS (Fidelity) Prime and Verafin

Risk Management Requirements:

Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities