Customer Solutions Representative - Ciro's Sewer Cleaning (Administrative)
Job description
Administrative Assistant/Customer Solutions
Location: Ciro's Sewer Cleaning – Eastlake, OH
Schedule: Full-time | Monday – Friday | 7:45 AM – 4:15 PM
Pay: $21.00 – $24.00 per hour (based on experience)
Join Our Team!
Are you an organized, detail-oriented professional with a passion for customer service and administrative work? At Ciro's Sewer Cleaning, we take pride in delivering top-notch sewer cleaning and waste hauling solutions to our customers. We're looking for a motivated Administrative Assistant to keep our office running smoothly, support both field and office teams, and ensure excellent customer interactions. If you thrive in a fast-paced environment, enjoy problem-solving, and love helping customers, this role is for you!
What You'll Do:
✅ Handle customer interactions via phone and email with professionalism and care
✅ Address customer inquiries, complaints, and service requests with a problem-solving mindset
✅ Schedule and coordinate daily activities for drivers to optimize efficiency
✅ Price and prepare invoices based on technician notes and paperwork
✅ Process payments and follow up on past-due invoices
✅ Perform general office duties, including reporting and documentation
What We're Looking For:
✔ Customer service or dispatching experience (preferred in HVAC, plumbing, or similar industries)
✔ Prior administrative experience
✔ Strong communication and active listening skills
✔ Proficiency in Microsoft Office (Outlook, Excel, Word)
✔ Excellent organizational, multitasking, and problem-solving abilities
✔ Ability to work independently and collaboratively
Why Join Us?
Comprehensive Benefits Package:
- 401(k) with company match
- Medical, dental, and vision insurance
- Paid time off and holidays
- Employee referral program
At Ciro's Sewer Cleaning, we value teamwork, innovation, and exceptional service. If you're ready to bring your skills to a company that appreciates hard work and dedication, apply today!
Apply Now! We look forward to meeting you.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Dispatching of service call: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Customer resolution: 1 year (Preferred)
Ability to Commute:
- Eastlake, OH (Required)
Work Location: In person
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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