Overview: The Technical Training Developer is a member of the Global Education Services group who designs and develops technical training (i.e. installation, configuration, troubleshooting, and more) on NICE products, in various formats; works closely with other functions in the company, such as Product Managers, R&D engineers, trainers and consultants to ensure accurate and on-time training materials development; delivers courses on occasions to customers, partners and employees.
OVERVIEW
Develop technical training solutions on NICE Nexidia products for customers, partners and employees; develop training materials and associated documentation for instructor-led training courses and eLearning offerings
Independently lead learning solutions through training life cycle - needs analysis, mapping, design, development and delivery
Work closely with the product house to gain expertise of new products and versions
Install, upgrade and maintain training labs
Constitute a point-of-contact for product and professional knowledge needs of trainers worldwide
Work in a fast-paced environment while completing training development projects according to projects timelines
Foster teamwork within a global group to achieve project and group goals
Deliver courses on NICE products to customers, partners and employees, in both classroom and online (virtual) environments
REQUIREMENTS
Real-life experience in the following areas and technologies:
Windows Server administration including defining server roles and features, IIS 7.0 or higher administration, NTFS / UNC security principles
Networking principles including DNS / DHCP, Network troubleshooting, SSL certificate administration, network encryption protocols
SQL Server Administration, including:
User / Login provisioning and troubleshooting
Creating maintenance jobs
Database backup and restore
Ability to write basic queries, including joins, updates, deletes, select statements, and utilize temp tables
Technical knowledge of NICE Nexidia Analytics or NICE Quality Central - advantage
Experience in developing technical training courses and materials
Excellent command of Microsoft Word and PowerPoint
Excellent self-learning skills
Takes a "Can-Do" approach and attitude, and delivers
Self-motivated and independent
Experience in managing own time and balancing multiple projects simultaneously, while maintaining flexibility, agility, and resilience in a dynamic, fast-paced environment
Ability to communicate effectively with Subject Matter Experts across the organization
Familiar with Instructional Design methodologies and strategies
Experience in delivery of technical sessions - advantage
Experience as Support / Software / Field Engineer in a High-Tech company - advantage
Experience in developing eLearning courses - advantage
EDUCATION
Holds a degree in Instructional Design or Education - advantage
Holds a certification by either of the following: Microsoft / VMware - advantage