Advanced Management Company
Administrative Assistant (Administrative)
About the Organization: Advanced Management Company is a property management company, which was started in 1982 and built on a foundation of ethical business practices. Those same principles are in place today with more than 50 apartment communities in Southern California. Advanced Management Company was voted a Top Workplace in Orange County by our very own team members.
Job Title: Administrative Assistant
This description reflects the principal functions of the job for the purpose of job evaluation. It should not be construed as giving exclusive responsibility for every function described.
Job Summary: Requires high energy, a burning desire to make a difference in people's lives and a commitment to anticipate and exceed the expectations of residents and prospects. This diverse role combines sales, customer service and marketing to lease apartment homes and build strong relationships with residents and prospective VIPs. Sells high quality in-house construction and renovations, superior amenities and first class service in accordance with all Fair Housing Regulations.
Essential Job Duties:
Participates daily in team meetings to uphold Employee Promise and Vision Statement.
Assist the Service Team Department at the Corona Pointe Resort apartment community.
Opens office and performs opening set-up duties including but not limited to: posting Craigslist ads, preparing refreshments, checking flags/balloons.
Ensures leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all five senses and is impeccably clean.
Maintains thorough product knowledge of the property, sister properties and competitors.
Assist Community Director in developing and implementing effective marketing strategies to increase property traffic and internet leads.
Convert phone calls to tours, property tours to leases and internet lease to tours and/or leases.
Performs excellent telephone and presentation sales skills and delivers exceptional customer service while handling prospective residents including a property tour and follow up.
Ensures guest cards are complete, entered into the property management software and obtains all necessary documentation to screen prospective residents and submits file to Community Director.
Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. Including preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.
Coordinates resident events with the intention of maximum participation and high resident retention.
Manages and resolves resident concerns with first class customer service.
Places work orders and monitors outstanding work orders by regularly communicating with maintenance staff to insure 48 hour guarantee.
Handles monthly administrative tasks including but not limited to: collecting and posting rent, preparing three day notices to pay rent or quit, completing market surveys, preparing lease bonus worksheets.
Process move outs, balance dues, process renter's insurance
Prepare credit memos and patio/satelite notices
Assist in risk management to ensure the safety and well-being of residents, property and staff.
Adheres to the policies and procedures manuals.
Performs all other duties as assigned.