INTEGRATED COMPUTER SOLUTIONS INC
Help Desk Specialist (Government)
We believe that every Team Member makes a difference at Integrated Computer Solutions, Inc. (ICS). ICS is a growing, veteran owned, business with the Corporate Office located in Montgomery, Alabama. We support IT contracts for federal, state, and municipal entities as well as private industries across the U.S. and overseas. The team takes pride thriving in a company culture made of uncompromising integrity, drive to get stuff done, grit, selfless service, and excellence.
Job Details: Provide Tier 1 technical support and customer service, supporting a wide range of Department of Defense (DoD) technical and network systems, with an emphasis on serving as the initial point of contact for customer interactions gathering and analyzing information about the customer's issue to answer basic questions about the installation, operation, configuration, customization, and usage of assigned systems to determine the best way to resolve their problem. hardware, systems, sub-systems and/or applications for customers and/or employees. Answers basic questions about installation, operation, configuration, customization, and usage of assigned products. Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for internal and external customers. Escalates complex problems to higher level of expertise within organization.
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