Maintains confidentiality of CDS Global and its clients' proprietary information.
Tests and deploys client e-mail and digital campaigns in compliance with CDS Global business practices and client specifications.
Primary Gatekeeper of Data Extension process, ensuring that Data Extensions are properly configured and processing correctly.
Supports Web Developers by managing email deployment process – this includes formatting, segmenting, and processing large and complex email selections via internal and external sources
Performs entry level to intermediate web development work.
Tests client web pages in compliance with CDS Global business practices and client specifications.
Builds, tests, and deploys client campaigns in compliance with CDS Global business practices and client specifications.
Performs business user acceptance testing for Engage product enhancements.
Provides technical assistance and guidance to clients on the CDS Global Engage product while promoting a positive working relationship between CDS Global and client.
Communicates and coordinates with CDS Global staff on projects and client requests requiring multiple processing systems and/or impacting multiple CDS Global departments.
Acts as liaison between client and CDS Global departments for defining program enhancements and troubleshooting.
Ensures that client requirements and expectations are met.
Interacts in professional and cooperative manner with all CDS Global employees, clients and/or vendors in team-oriented environment.
Participates in maintaining Engage on-line help product documentation.
Maintains accurate records on internal and/or external customer account activity, e.g., complete timekeeping of customer activities.
Provides status reports to Manager and/or clients when required or requested.
Continually learns and adapts new information in a changing technical environment.
Follows all CDS Global ergonomic and safety policies.
Travel on an occasional basis when requested by management.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Assumes additional duties as required.
On call when required.
Occasional travel required.
EDUCATION, CERTIFICATION, SKILLS AND LICENSING
Two year degree or equivalent work experience or a combination of work experience and college.
Two or more years of successful Engage, publishing, fulfillment, and/or CDS Global work experience.
Knowledge of function and management of email service provider (ESP) deployment process
CDS Global Serv/Serv PF knowledge preferred.
Moderate knowledge of HTML/CSS.
Experience working in changing technical environment.
Excellent PC Knowledge/Skills
Intermediate verbal, written and presentation skills.
Self-directed and capable of working independently.
Experience making decisions on variety of tasks frequently requiring discretion, judgment and initiative.