BerganKDV, LTD
HCM Support Specialist (Finance)
Growth Potential
Mentor Program
Employee Referral Rewards
Comprehensive Benefits Package
Customized Career Path
Open Door Leadership Style
Entrepreneurial Operating System
Are you a motivated professional interested in working for a growing company? If so, BerganKDV has the perfect opportunity for you!
We have an opening for a Support Specialist to join our Payroll/HCM team.
The Payroll Support Specialist position helps to ensure that the needs of customers are being satisfied. This position provides excellent customer service by resolving client issues via phone or email, within the current SLA timelines. Schedules projects that come through support calls or emails and works project deadlines are met. This position will assist with training and mentoring of new and existing team members on processes and procedures and will assist in creating and documenting processes. The Payroll Support Specialist may need to assist in the processing of payrolls.
ESSENTIAL DUTIES
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Develops and maintains relationships with clients
Assists in Training and mentoring team members
Assists in the training of clients in the usage of software
Works with internal and external individuals to answer questions, resolve issues, and share information
Recommends/implements changes to improve efficiency
Stays informed and in compliance with federal, state, and local legal requirements and regulations
Stays up to date on software changes/enhancements to optimize software utilization
Ensures that ACH files are processed timely, set up, and maintained
Backup responsibilities for transmission of KDV Secure Pay wires and ACH files
Creates or maintains custom script changes within the system