NICE Systems, Inc.
Principal Technical Account Manager (Finance)
When Enterprise customers have purchased and are implementing NICE inContact products, the Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE inContact. Enterprise customers require on-target customer service and flawless execution. The Principal Technical Account Manager begins to engage with the customer during the sales process and engages fully when the sale is closed to ensure that their experience during implementation, go-live, and continued operations on the contact center platform is smooth and meets expectations. He/she works closely with the customer from that point forward to ensure their success and that they meet their objectives in using our products.
The Principal Technical Account Manager is a seasoned account management, program/project management and technical resolution professional who is at the top of their field. They are unified with team members across the company in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. This key professional is responsible for resolving the most complex problems and providing excellent technical and customer service to one or more named enterprise-level accounts. Working with the most skilled resources across the company, he/she will help our most strategic and large customers overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a reference to prospective customers, and be a long-term and loyal customer.
As a Principal Technical Account Manager, a Typical Day Might Include the Following:
Account Management