Senior Donor Coordinator (Finance)

About CooperSurgical:

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

Job Summary:

In this critical role, you will represent California Cryobank (CCB) in ensuring that our donors receive seamless care coordination and support throughout the donor experience. Under the direction of your immediate manager, you will facilitate all donor's medical and genetic screens in accordance with regulatory policy while upholding customer service standards.

You will manage essential administrative functions, including (but not limited to) donor inquiries, answering phones and doors, and scanning. You must be comfortable as a team lead and team player, value team collaboration, meticulously follow processes from start to finish, work accurately and methodically in an agile environment, seek operational improvement, and be comfortable working in a sensitive environment.

Essential Functions & Accountabilities:

The role and responsibilities of the Senior Donor Coordinator are dynamic day-to-day and may change as warranted by business demands

Potential Donor Recruitment:

• Screens and qualifies potential donor applications according to established guidelines; educates sperm donors about the donation process; follows-up as necessary

Donor Qualification and Administration:

• Manages entire sperm donor qualification process, which includes issuing new donor numbers, scheduling/conducting new donor orientations, obtaining necessary consents, compiling donor charts, ensuring completion of program requirements (ex., psychological screening, blood draws, physical exams, etc.), and preparing charts for medical director review
• Guide donors through clinical and marketing requirements. Be available to support them with all questions throughout the process.
• Coordinates active donors in the donor program, which includes monitoring vial limits, donation frequency, routine blood draws and physical exams, managing temporary deferrals, and counseling donors regarding specimen quality and inactivity.
• Timely donor information acquisition: Profiles, quality baby/child/adult photographs, audio interviews, donor essays, et al
• Disqualification process administration
• Chart scanning and related chart management tasks
• Processes retired donors; coordinates post program blood draws; coordinates donor re-entry and updates donor records as needed.
• Liaison offsite blood draws between donor and LabCorp
• Oversees donor payroll- ensures their donors are paid for all completed steps in a timely manner
• Collaborates with Branch Manager to determine the efficacy of the donor process flow; recognizes opportunities for increased efficiency and makes recommendations to the Branch Manager
• Other duties and projects as required

Supervisory Responsibilities

This job has no supervisory responsibilities.

A Senior Donor Coordinator will be able to help support training of new program administrative team members, on an as needed basis, directed by the on-site manager.

Business demands:

This role is dynamic and requires attention to detail in consideration of the larger organization and processes and procedures. Business demands, metrics, and unforeseen situations dealing with the public mandate priorities.

Travel: Minimal (

Qualifications

To succeed in this job, an individual must satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Knowledge, Skills, and Abilities:

Language Skills:

• Ability to speak and write English; communicate effectively and professionally with clients and external contacts.
• Read and interpret documents, such as procedure manuals; write reports and business correspondence; respond to common inquiries or complaints from clients and regulatory agencies; effectively present information and respond to questions from management, the Board of Directors, clients, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and compute rate, ratio, and percentage.

Reasoning Ability

• Ability to define problems, collect data, establish factors, and draw valid conclusions; interpret various instructions; and deal with several abstract and concrete variables.

Computer Skills

• Knowledge of and proficiency in MS Word and Excel.

Other Skills and Abilities

• Excellent customer service skills; strong attention to detail; ability to handle multiple tasks simultaneously; high level of interpersonal skills to interact with peers and management; exceptional organizational skills; and ability to maintain confidentiality.

Other Qualifications

• Familiarity with medical terminology. Ability to travel.

Work Environment:

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

• An employee must meet the physical demands described here to perform the essential functions of this job successfully.
  
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and stoop, kneel, or crouch. Specific vision abilities required by this job include close vision and depth perception.

Experience:

2-3 prior years experience in an administrative or healthcare role required.

Education:

Bachelor's degree, preferred

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $26.91- $35.89. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.