Client Concierge Analyst (Information Technology)
Cognizant is seeking a dedicated client support analyst to work with a global social media organization. This group focuses on working closely with internal Sales and account management teams as well as external clients, including small businesses and agencies to assist with operational tasks.
This position requires balancing the day-to day service/support of customers, while also identifying innovative ways to solve problems upstream identify gaps in processes.
Ideal candidates will be comfortable understanding social media campaigns and supporting bugs and invoicing, have an appetite for research and gathering data insights and the ability to use that to evolve client advertising platforms, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.
Success in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.
High School degree minimum, College Degree preferred
Experience in online advertising at a major media agency or publisher
E-mail and chat support experience
Pre-sales experience; able to deliver product value proposition
Experience working in and with a global organization
Technical trouble shooting
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
Technical SkillsSNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 GE-SRTP PL1 Required
* Proficiency LegendsProficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.