Shentel
Headend Technician - Glade Hill, VA (Finance)
Wednesday, July 17, 2019
Shentel (NASDAQ: SHEN) is a regional telecommunications company successfully providing a broad range of telecommunication solutions for over 110 years. Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunication services by making major investments in technology easy. It is our vision to provide rural communities with access to the same level of telecommunications services as those found anywhere else in the US. With operations in multiple states, we provide our customers with wireline and wireless telephone, Cable TV, and internet. In addition Shentel is proud to be an affiliate of Sprint. We own and operate the more than 1000 towers that support our wireless network and employ the teams who work in our 48 Sprint stores, provide customer service, and operate the wireless network. We are looking for dedicated people with professional attitudes who take pride in providing superior customer service, closing sales and driving success of all of the facets of our business. We're Shentel. Always connected to you. Shentel is an Equal Opportunity Employer and a Drug-Free Workplace.
Job Summary:
Responsible for installing, testing, operating, maintaining, and repairing headend equipment. Provides technical leadership and mentoring of Performance and Maintenance Technicians in the successful operations of headend equipment and plant performance. This individual will assess complex technologies with various technical and business interdependencies and troubleshoot the technologies in order to support the deployment and operations. This position focuses on the long term support and troubleshooting of those products. Maintains required logs, records, and other documentation pertaining to headend operations. Installs new technology as projects and department goals require. Identifies and supports capacity planning and improvements. Conducts quality control tests and measurements on new installations. Works with moderate supervision/guidance and technically leads other Technicians. Is accountable for individual results and impact on team.
Qualification Requirements:
a. Education Level: High School or Equivalent required.
b. Post secondary education, associates, technical school or trade school preferred.
c. Experience Level: Generally requires 5-7 years demonstrated success in HFC advanced maintenance operations for field and/or headends.
d. Special Requirements: none
e. NCTI/SCTE Technical Certifications, Master Broadband Technician (NCTI) or Broadband Telecomm Center Specialist (SCTE) is preferred.
f. Background and certifications in network routing and switching, preferably Cisco certifications or related training.
g. May require working at heights, on ladders and out of bucket trucks.
h. May be required to lift objects up to 50 pounds.
i. Skills Summary: Good computer skills, works well under pressure, good communication skills, and must be able to hear, speak, read, and write.
j. Licenses or Certifications: valid drivers license, clean driving record preferred
Shentel is an Equal Opportunity Employer and a Drug-Free Workplace. Click to review our Privacy Policy.
Shentel will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email employment@emp.shentel.com and provide your name and contact information.
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