Equifax, Inc.
Credit Investigator (Transportation)
The Credit Investigator position is responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers' requests. Individual contributors with complete investigations and issue updated or corrected reports to clients. To do this, you will use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as ACRO and eOSCAR. Credit Investigators will interview consumers via telephone, update trade information and contact sources for trade, and fulfill employment verifications. In addition, you will analyze source data to ensure compliance with office and customer specifications. A certain degree of latitude is required within the ability to perform all investigative reports. The Equifax Mortgage Services environment is fast paced and time sensitive. With this in mind, you will need to exercise some independent judgment through a variety of investigative tasks.
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
Grow at your own pace through online courses at Learning @ Equifax.
You will Perform credit-based research tasks ranging from the navigation of automated systems, conducting online research, and performing conference calls between consumers and creditors
You will utilize experience and expertise to provide insights to operations leadership
Operate a diverse range of tasks, moving between processes with the mentorship of management
You will perform clerical, phone, operational or manual work
You will validate/complete and document requested data through phone, fax or email contact
Perform document review and audit
Identify and troubleshoot issues within own scope of work
You will effectively process raised or rushed tasks
Provide timely and professional communication to supervisors and management
Demonstrate an ability to prioritize tasks appropriately
Dedicatedly seeks new assignments to enhance skill set and knowledge base
Has already or has demonstrated the potential to gain an understanding of Equifax's operational objectives and product offerings
Accept stretch assignments provided by management
Ability to perform multiple tasks at the same time
Excellent Customer Service skills
Excellent interpersonal, oral and written communication skills
Preferred at least one-year experience in a high-volume processing center
Experienced with Microsoft Office platform (Word, Outlook, and Excel)
Ability to handle a high volume of work and work under deadlines
Understanding of PC functions, including Windows-based applications and ability to learn/understand internal Verification Services technology/systems
Preferred experience within call center environment
Accountability
Bravery
Curiosity
Collaboration
Think and act differently
Trust
Ownership
Decide-Execute-Ship
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
Primary Location:
USA-Des MoinesFunction:
Function - Fulfillment / OperationsSchedule:
Full time