Video Recovery Technician, Risk Management - Lakeland (Media)
- request video footage for relevant customer events
- review the video received, analyze and determine if the correct video has been provided and, if not, request additional footage
- initiate ongoing requests to ensure all appropriate video is secured prior to the video footage being automatically deleted from the store's DVR(s) which is approximately 60 days post-accident date
- document all relevant information after viewing video
- High School Diploma or Equivalent
- 1 year of customer service experience or retail experience
- Typing skills
- Excellent skill in service, support and understanding of operational issues
- Excellent analytical skills
- Good organizational skills
- Decision making skills
- Communication skills (written and verbal)
- Teamwork, service and support, understanding of issues impacting the claims resolution process.
- 2 years of customer service experience or
- 1 year of service in a Publix retail location
- Bilingual, preferably Spanish
- Computer skills including Risk Master claims system
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health plan (with prescription benefits)
- Group dental plan
- Group vision plan
- Sick pay
- Paid Parental Leave
- Long-term disability insurance
- Company-paid life insurance (with accidental death & dismemberment benefits)
- Tuition reimbursement
- Vacation pay
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Paycheck direct deposit
- Credit union
- Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases
- 6 paid holidays (associates can exchange the following holidays with their manager's approval: New Year's Day, Memorial Day, Fourth of July, and Labor Day).
