Preferred Physical Therapy
Collections Assistant (Administrative)
ROLES AND RESPONSIBILITIES
ROLE #1 PATIENT ACCOUNTS (90%)
Responsibilities:
1. Payments
a. Collect patient payments on past due amounts
b. Analyze patient accounts to determine if it is delinquent
c. Run credit card payments and set up recurring payment plans on Waystar
d. Reconcile patient disputes pertaining to payments and outstanding balances
e. Assist patients to determine a payment plan
2. Documentation
a. HIPAA guidelines when discussing patient accounts
b. Ensure patient information is accurate and up to date
c. Document every account after speaking with the patient and/or any account activity
3. Delinquent Accounts
a. Past due letters
b. Settlement offers
c. Final demand notices
d. Write offs
i. small balances
ii. no call/no show fees when appropriate
iii. Write off patient balances after they have been reported to the collection agency employees
ROLE #2: Administrative (10%)
Responsibilities:
1. Reports
a. Email or print off weekly reports for manager
b. Meet department goals and performance metrics
c. Identify issues attributing to account delinquencies and discuss them with manager
d. Update Scorecard
e. List of patients who have an outstanding balance
f. List of patients who are late with payment or no payment made
2. Communication
a. Team meetings
b. Weekly reporting to manager
c. Monthly reporting to manager
d. Maintain good relationship with the clinics and collection agency employees
e. Meet defined department goals and performance metrics
Total of all roles = 100%
QUALIFICATIONS
· High School Diploma
· Strong communication, problem solving, and analytical skills required
· Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency
· Exceptional mathematics skills needed to make sound payment arrangements or calculate settlement estimates
· Capable of prioritizing and managing multiple responsibilities
· Ability to adapt to an ever-changing environment
· Organized and thorough in all account records and data entry
· Proficiency in Microsoft Word and Excel
Collections Assistant Benefits:
Confluent Health offers a competitive pay and benefits package that helps protect your health and well-being, and provides excellent savings options for you and your family. Benefits include medical, dental, and vision insurance, company-paid life insurance, paid time off, paid holidays, maternity leave benefits, paid jury duty, 401k with matching company contribution, and much more!
Billing