Move-In Coordinator - Tavares (Finance)

Our Company

Allegro is a respected leader in the senior living industry, actively engaged in ownership, operations, design, development and property management services for multiple luxury brands throughout the US, with corporate headquarters located in St. Louis, MO.

Our Community

At Osprey Lodge in Tavares, you'll discover the joys of inspired senior living. We care a lot about the people we serve. So we work hard to help you continue to enjoy friends, family, hobbies, and to provide all the little things that make your life meaningful and unique. Our warm, comforting and engaging environment will delight you every day. Demand the best for the rest of your life. Live the Inspired Life at Osprey Lodge.

The Move-In Coordinator's primary responsibility is to assist Sales & Marketing by performing administrative tasks associated with the sales, move-in, or transfer process to keep occupancy levels high.

Areas of Responsibility:

• Prepare and complete all paperwork related to new move-ins and transfers according to State guidelines and Company policy, including preparation of Move-in Packets.
• Expedite the move-in process by coordinating with the Resident Services Director to facilitate an assessment of all new and transferring residents.
• Coordinate the distribution of all Move-In paperwork to the appropriate departments.
• Alert appropriate building staff of projected move-ins, move-outs and transfers.
• Coordinate and communicate unit readiness with appropriate departments to ensure timely move-ins and transfers.
• Greet prospects, residents, vendors, visitors, and fellow associates professionally and enthusiastically.
• Maintain high levels of customer service and occupancy; establish and maintain good working relationships with residents and their families.
• Transport prospects using the Community vehicle when needed.
• Utilize professional telephone etiquette when speaking with prospects, families, new residents, and other associates.
• When needed, may answer inquiry calls and internet inquiries using appropriate forms to communicate all activity to the department.
• Meet with families and new and current residents regarding apartment transfers.
• Assist with facilitating distribution of the 30 day Move-in Survey and Resident/Emergency Contact mapping data.
• Facilitate the New Resident orientation process with all department heads per Company policy.
• Complete pre-move-in inspection and check keys to apartment 72 hours prior to move-in and report any unfavorable conditions to Environmental Services Director and Executive Director.
• Hand deliver move-in gift the day of move-in.
• Participate in Sales & Marketing Department or other meetings as requested.
• Perform resident orientation and move-in inspection of apartment with new resident on behalf of Sales & Marketing.
• In conjunction with Lead Senior Living Advisor, assist in the planning and hosting of events for prospects or referral sources.
• Have working knowledge of the Accounting System and be able to utilize the system as needed.
• Present the Community to prospects or current residents to assist with the sales process as needed.
• As appropriate, ensure that all model and respite rooms are ready to show at all times.
• Share positive and/or negative comments related to customer satisfaction with the Lead Senior Living Advisor and/or Executive Director.
• Attend and participate in all meetings and training as required by Company policy and the Lead Senior Living Advisor.
• Maintain professional standards of personal appearance and grooming to reflect sales ability, leadership, and integrity, which includes wearing the proper uniform and name tag when on duty.
• Be watchful of signs that residents are not able to function independently or a change in resident's behavior. Report all signs to the Lead Senior Living Advisor and/or Executive Director following the Company policies and procedures.
• Report any and all deferred maintenance, vandalism or hazardous situation to the Lead Senior Living Advisor as discovered and take appropriate action as necessary.
• Ensure understanding of and compliance with all regulations regarding residents' rights.
• Maintain confidentiality of all pertinent resident, associate, Community or Company information deemed as such.
• Other duties as assigned.

Special Requirements/Certifications:

• Must be a minimum of 18 years of age.
• Minimum Education Requirement: High school diploma or equivalent.
• Requires 1-2 years office experience and Microsoft Office program proficiency.
• Must be a self-starter with the ability to problem solve.
• Must have good organizational skills and demonstrate consistent attention to detail, showing follow-through with assignments.
• Must have superior verbal and written communication skills.
• Must be able to demonstrate relationship building skills.
• Must have a positive Criminal Background Screening.
• Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required. Freedom from tuberculosis must be documented on an annual basis where required.
• The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
• Must have a means of transportation.
• Must possess a valid driver's license for the state where the vehicle is operated.
• Must have an acceptable Department of Motor Vehicle (DMV) record.
• Must be considered to be insurable by the Community's automobile insurance carrier.
• Must not have the following:
• Driver's license denied or revoked within the last three (3) years.
• Two (2) or more suspensions (with reinstatement), within three (3) years or currently suspended license without reinstatement. Suspensions for certain offenses will not be considered for the purposes of this requirement, i.e.: unpaid tickets, failure to appear, underage use of tobacco, and failure to pay child support.
• Any major DMV citation in the last five (5) years. Major citations are defined as those punishable by incarceration.
• Two (2) or more at fault accidents within the last three (3) years.
• Three (3) or more moving violations within the last three (3) years.
• Must be able to pass a driving safety test while driving the Community vehicle.

Allegro is an EOE (Equal Opportunity Employer) and drug-free workplace.