Overhead Door Corporation
Training Specialist/Manager-ERP (CONTRACT) (Finance)
Training Specialist/Manager
The primary focus will be to design, develop and deliver training plans that maximize employee performance. The training specialist will be responsible for the analysis, design and development of training materials including instructor guides, exercises and data load as needed.
The position works closely with the project team to lead the development and execution of learning strategies and is responsible for planning the various specific project learning solutions. This role requires the candidate to have a strong knowledge of learning, ERP systems training as well as an ability to perform in the role of group facilitator/trainer. The individual must have a good working knowledge of project and training tools, instructional design concepts, adult learning theory, an understanding of change management methodologies and possess the ability to manage all phases of the training lifecycle across multiple, concurrent projects.
POSITION RESPONSIBILITIES:
• Focus on changes to business processes, job roles/competencies/skills, and systems and technology.
• Design and develop comprehensive training materials and supplemental documents, included but not limited to instructor-led training courses, facilitator guides, training videos, quick reference cards, computer-based training, job aids, etc. that assures competency in the new processes or systems
• Conduct learning needs analysis and use results to define training needs and appropriate strategies specific to departmental populations
• Define the training needed for specific audiences
• Collaborate with business units across the organization to develop strategies to best reach their constituents
• Oversee tracking and reporting regarding attendance at systems training sessions; manage online registration site related to training
• Develop and deliver train-the-trainer curriculum and materials to support training initiatives when necessary
• Research and recommend alternative and innovative learning solutions, technology and methods to promote employee engagement
• Use the Learning Management System to house and facilitate training where appropriate
• Support the development of internal employee communication strategy and tactics, by working closely with the program/project's OCM workstream lead
• Assist in the creation of communication materials and talking points for stakeholders
• Support mechanisms for establishing systematic and regular communications with employees
• Build collaborative relationships throughout the entirety of change initiatives
• Help identify and support stakeholders across the organization as it pertains to the program/project
• Develop templates, reports and charts for management reporting of change initiatives
• Provide thought leadership, oversight and QA for all change management and training activities
• Support training efforts by reviewing and helping to manage the facilitation of training programs
• Partner with PMO in the project planning and integration of change management and training activities into the overall project plan
• Define and measure success metrics, analyze training results, monitor change progress and identify areas for continuous improvements
• Lead the development of strategies for blended learning. Partner with leads in learning development and project management for analysis, design, development, delivery and evaluation of training solutions. This includes: helping to set strategic development direction and monitoring the progress of the learning initiatives.
• Design the development of specific training curriculums, providing content expertise and framework for the development and execution of end user training and procedures. Manage the development, communication and coordination of training registration processes & tools through organization's LMS.
• Serve as main point of contact for all training requests and issues related to the LMS and e-learning systems within the project.
• Manage the evaluations and return on investment of all learning interventions. Participate in the tracking and reporting of training metrics for the department.
• Follow a structured training approach and utilize appropriate training tools across project phases
• Work closely with HRBPs to make sure there is alignment is the work be developed.
Qualifications:
• Bachelor's Degree in Education or similar discipline.
• 5 – 7 + years experience specifically in Instructional Design, Information Systems, Organization Change or related field
• Willing to travel up to 75%
• Training experience required – designing/developing training strategy and plans, creating training materials, delivering training
• Experience in developing blended learning solutions
• Comfort with new technologies; Experience with technology transformation a must – examples: ERPs, HCMs, CRMs, Cloud/Digital
• Desire to teach others and work with client stakeholders a must
• Experience utilizing project management tools and methodologies
• Experience working with project teams to integrate training activities into the overall project plan
• Experience developing and executing effective communication strategies and plans
• Strong facilitation and communication skills
• Web design and/or UPK experience
• Clear understanding of the software development life cycle
• Strong influencing and collaboration skills
• Excellent business acumen and ability to understand organizational and cultural issues and challenges
• Expertise in written and verbal communications
Technologies:
Oracle, SAP or other similar ERP solutions