Zingerman's Roadhouse, LLC
Roadhouse Host (Project Management)
Arrives on time for all shifts, meetings, and classes.
Follows the training compact and takes responsibility for his or her training.
Gives great service over the phone.
Is active in helping "connect the dots"
Follows host priority list
Maintains neat workspace and completes all assigned side work.
Positively responds to requests for help from guests, managers, and staff.
Takes reservations accurately, politely, and enthusiastically using our three steps to great service.
Other Functions:
Follows the three steps to great service and the five steps to handling a customer complaint.
Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.
Is knowledgeable about the menu and is able to answer questions about the menu, is able to complete a Roadhouse menu tour.
Knowledgeable about upcoming special dinners and private events.
Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
Follows the staff member guidelines.
Documents all code reds and greens.
Physical Demands:
Must be able to move and position self around the kitchen, the basement and on the dining floor during the shift
Bending, stooping, and being positioned upright for long periods at a time
Must be able to safely lift up to 50 lbs.
Must be able to balance and relocate a tray with drinks and/or dishes
Ascends/Descends between basement and main floor
Successful Candidates will have the following Personal Characteristics:
Passionate about great food and great service.
Interest in learning about food, people, business.
Self-motivated, especially under pressure.
Ability to work independently and as a member of a team.
Able to effectively manage their emotions in the workplace.
Communicates effectively and efficiently.
Likes to read.
Detail-oriented.
Can handle complexity and paradox.
Strong organizational skills.
Strong interpersonal skills.
Bold! Engaging! Entertaining!