Permit Technician II (Administrative)

POSITION TITLE: Permit Technician II
REPORTS TO: Senior Plans Examiner
SUPERVISES: ---------

PURPOSE OF POSITION:
Permit Technician II is responsible for efficiently processing and issuing permits in compliance with local regulations. Duties include managing and training employees on permit software to ensure accurate data entry and streamlined workflow. Assists in managing the front office, providing exceptional customer service, resolving permit-related inquiries, and maintaining records in accordance with departmental standards.

ESSENTIAL FUNCTIONS:
Review construction plans and document intake for compliance with building and zoning ordinances.
Ability to answer questions on required documents for submittals and compliance with building and zoning ordinances.
Ability to review and issue permits over the counter. These include, but are not limited to fence, shed, garage, egress window, and minor remodel projects.
Manages permitting software to include: provide support for internal and external customers, reporting any conflicts to management, and coordination with IT and software support personnel to address issues and make upgrades.
Helps to train other internal users on permitting software and communicates new updates on the system.
Manages any current and future software tracking systems such as code enforcement, contractor licensing, fee changes, etc.
Coordinates with planning staff to properly interpret and enforce provisions of zoning ordinances and effectively enforce zoning requirements for residential and commercial properties.
Responsible for processing permits through various activities including but not limited to ensuring applications are complete, with all required submittals needed for complete permit application prior to plan review phase.
Receives and schedules inspection requests for required building inspections.
Maintains accurate records of inspection results and communicates the findings as needed to contractors and other related parties.
Accurately calculate and collects appropriate permit fees including plan review, sewer connection, ASIP, and others as needed.
Assists Senior Plans Examiner with assigning work duties, managing front office, and training permit tech staff.
Assist in answering inquiries by the public and contractors regarding permitting policies and information regarding basic administrative building code requirements for submittals.
Issues various permits once approved by all necessary city reviewers.
Answers the telephone, refers caller to appropriate source for assistance or provides information to callers.
Utilizes a variety of computer programs in the preparation and maintenance of various records, reports, and documents.
Establishes and maintains an appropriate file system by accurately filing departmental records, reports, and other documents.
Maintains office supply inventory and order supplies as needed.
Operates standard office equipment in the performance of job duties, i.e. fax machine, copier, personal computer, calculator, etc.
Establishes and maintains positive public relations with the general public, other employees, general contractors, other governmental agencies, and municipal officials.
Attends work on a regular and dependable basis. Establishes and maintains positive public relations with the general public, other employees, general contractors, other governmental agencies and municipal officials.
Physical presence at the assigned job location is an essential function of this role. This position requires onsite attendance during assigned working hours, with remote work arrangements unavailable. Management may consider exceptions under specific circumstances and in accordance with city policies.

MARGINAL FUNCTIONS:
Assists Senior Plans Examiner with departmental budget, including tracking expenditures and preparing reports on the department revenues.
Assists Senior Plans Examiner by examining site plans, drawings and supporting documents pertaining to the construction, alternation, and use of building to determine compliance with the building code, zoning ordinances and other applicable ordinances when needed.
The job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned.

ESSENTIAL KNOWLEDGE, EXPERIENCE AND ABILITY:
Knowledge of and ability to apply routine office procedures and standard clerical techniques.
Knowledge of and ability to apply general record keeping and bookkeeping techniques.
Knowledge of and ability to perform input and retrieval functions utilizing a variety of computer programs dealing with word processing and spreadsheets.
Knowledge of and ability to utilize proper telephone etiquette.
Knowledge of and ability to perform accurate mathematical calculations such as addition, subtraction, multiplication and division, using a calculator, ten-key adding machine or manually.
Ability to learn the methods and techniques used in the review process for a variety of applications submitted to the department.
Ability to learn the city's responsibilities and to use independent judgment in the performance of duties.
Ability to accurately prepare and maintain various records, reports and other departmental documents.
Ability to plan and organize a personal work schedule, set priorities, and meet deadlines.
Ability to perform job duties efficiently while managing frequent interruptions.
Ability to type accurately using a word processor and personal computer.
Operate and maintain standard office equipment in the performance of job duties, such as photocopiers, calculators, printers, fax machines, and computers to support daily administrative tasks.
Ability to understand and follow both oral and written instructions.
Ability to communicate effectively, verbally and in writing, in English.
Ability to establish and maintain effective working relationships with the public, other employees, other governmental agencies, and municipal officials.
Ability to maintain regular and dependable attendance on the job, including attendance and job performance for possibly prolonged periods of time when called out on short notice due to weather conditions, emergencies and similar situations of public necessity.

ESSENTIAL EDUCATION, CERTIFICATION AND/OR LICENSES:
Must possess a valid driver's license at the time of hire.
Graduation from high school or GED equivalent.
Must have two (2) years of experience as a Permit Technician I, or an equivalent combination of education, training, and experience at the time of hire.
Must possess an ICC Permit Technician certification.
Ability to obtain an ICC T6 Permit Specialist certification with a time frame determined by the city.
Ability to obtain an Accela Agency Administrator certification within a time period specified by the City.

ESSENTIAL PHYSICAL DEMANDS AND TYPICAL WORKING CONDITIONS:
Work is generally performed indoors in an office setting and requires routine bending,
lifting, and carrying office supplies, books, files, and other materials. The incumbent is required to frequently sit for extended periods of time, talk, hear, and must have the ability to transport themselves to and from various locations within City Hall. Hand-eye coordination is necessary to operate computers and various other pieces of equipment. While performing the duties, the incumbent is required to use hands to finger, handle, feel or operate objects or controls and to reach with hands and arms. Work hours may occasionally be required in times of darkness. Vision abilities required include close vision and the ability to adjust focus. The noise level is usually quiet or moderate. Work requires extensive interaction with the general public and may be stressful when dealing with irate citizens and/or meeting deadlines.