SageNet, LLC.
Director, Digital Client Support (Information Technology)
SageNet is a Network, Digital Signage, Wi-Fi and Cybersecurity Managed Services firm. Our relationship-driven approach and holistic Connect-Manage-Protect process sets us apart from the competition. SageNet delivers creative solutions, built-on best-of-breed technology, backed by world-class service and support. SageNet unites Internet of Things (IoT) managed services with wireless expertise to deliver secure, user friendly, and innovative monitoring solutions. With our Enterprise Managed Services, organizations can easily develop, deploy, monitor, and support devices across multiple mobile platforms and operating systems.
SageNet operates three US-based 24/7 NOCs/SOCs, a National Logistics Center, and a nationwide field service organization. We are proud to manage communications at more than 160,000 locations for our loyal, long-term customer base.
Job Purpose
The Director of Digital Client Support is responsible to oversee the geographically diverse Digital Signage NOCs. This includes providing management, guidelines, and expectations including but not limited to leadership, coaching, and daily direction for a team of technical staff and customer service representatives. Designs, develops, and implements processes, systems, and technology to support and enhance the technical support function. Manages and develops the support teams, including hiring, professional development, and proactive project work.
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