Ent Credit Union
Fraud Management Data Analyst (Security)
The Fraud Management Data Analyst is responsible for researching and generating accurate data to assist in evaluating current fraud processes as well as identifying opportunities to improve processes and procedures with the changes with fraud trends. The Fraud Management Data Analyst will remain educated on the processes involved with processing disputes and inputting cases. They will be responsible for the collection of fraud data to include losses, recoveries, and employee / member related case information. They will act as a resource for the Fraud Management team members to assist with processing fraud requests either through Verafin, Centrix, and other programs pertinent to Fraud Management.
Additionally, the department is responsible for identifying and mitigating ATM / Debit card fraud through use of behavioral analytics software and transaction analysis. The team monitors emerging fraud trends within the industry and provides case analysis and loss trends, identifies points of compromise, and ultimately makes recommendations to Senior Management related to the Ent ATM / Debit card program to prevent continued fraud. The staff orders new cards, closes or blocks compromised cards, and processes disputes and charge backs through the VISA network.
Essential Job Duties and Responsibilities:
Systems Administration / Subject matter expert:
Back up Fraud Functions:
Other duties as required
Minimum formal education required for this position:
Knowledge consistent with an Bachelor's Degree in Accounting, Criminal Justice, or related field of study.
Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa. For example, a requirement of “Knowledge Consistent with a Bachelor's Degree in Accounting and 2+ years' of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master's Degree in Accounting and 0 years of work experience.
Minimum work experience:
2+ years' combined experience with fraud management, auditing, performing fraud investigations or related experience.
Technical or specialized knowledge/skills:
Environmental, physical and psychological requirements:
Must be able to sit or stand for prolonged periods of time in a climate controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone. Demands for visual and auditory acuity are typical of an office environment. Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances. Must be able to lift up to 40 lbs.
Starting salary for this position is $57,512.00