Sr Tech Supp Professional (Finance)
As a Senior Technical Support Professional, you are a cornerstone of our support organization and a true SME of multiple areas within a product family. You will handle the most critical and complex customer issues, mentor other engineers across all levels, and lead post-resolution analysis and continuous improvement initiatives.YOU MUST HAVE
- High School Diploma/GED or BA in Electronic/Electrical Engineering or Computer Engineering
- 6+ years in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity
WE VALUE
- Expert in Product's Operating System
- SQL Expert
- Expert in Product's UI
- Advanced Proficiency in Active Directory, Clustering, NEC Fault Tolerance and all 3rd party integrations
- Proficient in API and ODBC
- Proficient in Mobile app architecture and troubleshooting
- Fully experienced Access Control/Video within security industry
- Proficient in assessing, identifying and analyzing customer problem and requirements to guide towards the issue resolution.
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical demands around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company dedicated to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click hereKEY RESPONSIBILITIES
- Leading technical resolution for escalated, high-severity issues.
- Providing mentorship and technical guidance to Level 1 and Level 2 engineers.
- Driving root cause analysis and documenting post-mortem reports if TSG Leadership requires.
- Collaborating closely with Sustaining Engineering to review "as-designed" knowledge gaps to reduce unnecessary escalations and to create kb articles.
- Championing knowledge sharing and developing internal training materials.
- Monitoring support quality and advocating for process and tool enhancements.
- Leading customer meetings and understanding customer needs with abilities to properly prioritize them.
- Access to backend elevated permissions
- Verification, approval and classification of escalations raised by agents
This strategic role demands technical excellence, leadership capability, and a commitment to customer success and team development.
You will report directly to our Senior Technical Support Supervisor and will work out of our Pittsford, NY location on a hybrid schedule.
The annual base salary range for this position is $85,600 to $107,000. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information, click here.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Job posted: September 19, 2025.About Us Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.