POSITION SUMMARY As a member of the Enrollment team, the Enrollment Strategy Consultant is responsible for driving excellence with client level enrollment approaches in their designated Regional Growth Offices. They will be the key partner to Distribution to elicit a client's enrollment needs, curate a strategy leveraging Guardian capabilities and partnerships and ensure optimal fulfillment and ultimately client satisfaction. With this focus, this role is growth oriented with a bias for positive problem solving and creative solutions. While this role will be responsible for understanding the components of a successful, modern enrollment including technology, partner firms and communication best practices, they may at times partner with Guardian's practice leads and vendor managers.
CANDIDATE RESPONSIBILITIES Case Level Enrollment Strategy (70%)
Understanding of all enrollment practices and how they are intended to engage and educate employees in making benefits decisions. This includes:
Guardian's solutions such as Voluntary Works
Enrollment Firms
Benefits Administration Platforms
Decision Support (1:1s, group meetings, digital tools)
Communication Mediums
General understanding of enrollment practices used by Guardian's competitors and related markets and how our options compare
Expertise and ability to create a tailored enrollment strategy using proven tools that takes into consideration key variables for any client including, but not limited to:
Industry
Technology in use or needed
Communication norms for client
Regional partnerships
Client demographics such as size segment, employee ages, income levels, gender breakouts
Strong and demonstrated ability to balance cost of enrollment services against projected premium and participation results to ensure enrollment success
Sales Support and Positioning (20%)
Along with Sales partners, present to brokers & strategic partners Guardian's market-leading enrollment capabilities
Help win business by participating as subject matter expert in finalist meetings
Lead presentations to Guardian sales and account teams to ensure understanding and adoption of enrollment & engagement capabilities
RGO Level Enrollment Reporting (10%)
Working with partners in Enrollment Operations and Finance, provide quarterly results review and consultation to RDs and Head of Enrollment to ensure proper practices are being utilized or provide consultation on course correction as needed
*May perform other duties as assigned. CANDIDATE QUALIFICATIONS
Bachelor's degree
5 years experience in enrollment or voluntary benefits
Strong collaboration skills; a proven ability to partner within a highly matrixed environment to achieve results
Develop and report out on detailed operational metrics & drive successful outcomes
Solution oriented and strong negotiator - assertive yet diplomatic
Strong analytical and problem-solving skills
Articulate and comfortable presenting to senior level decision makers
Ability to manage multiple priorities including tactical and strategic initiatives
Organizational credibility and ability to develop relationships quickly
ABOUT GUARDIAN Every day, Guardian gives 26 million Americans the security they deserve through our insurance and wealth management products and services. Since our founding in 1860, our long-term view has helped our customers prepare for whatever life brings whether starting a family, planning for the future or taking care of employees. Today, we're a Fortune 250 mutual company and a leading provider of life, disability and other benefits for individuals, at the workplace and through government sponsored programs. The Guardian community of ~9000 employees and our network of over 2750 financial representatives is committed to serving with expertise when, where and how our clients need us. Our commitments rest on a strong financial foundation, which at year-end 2017 included $8.0 billion in capital and $1.6 billion in operating income. For more information, please visit guardianlife.com or follow us on Facebook, LinkedIn , Twitter and YouTube . Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. GuardianĀ® is a registered trademark of the Guardian Life Insurance Company of America.