Horne LLP
Deputy Call Center Manager - Government Services (Security)
Description
Horne LLP is an industry leader in Accounting and Business Advisory Services and currently provides service from over 23 locations across the US and Puerto Rico. Our Government Services practice is at the forefront of disaster recovery efforts nationwide with one of the most experienced and innovative teams anywhere. Our team provides compliance, grant management and disaster recovery solutions needed to help government agencies affect positive change.
HORNE is currently seeking a Call Center Manager in the Sacramento area.
The Call Center Manager will manage all aspects of service operations serving as the first point of contact for those impacted by COVID. Call Center Representatives will assist in accessing funding available and provide assistance to administrative and management teams using established systems and procedures.
Responsibilities:
Requirements:
HORNE Values…
HORNE Offers…
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Manager & Supervisor