Client Experience Manager II - Work at Home - eviCore (Administrative)
Client Experience Manager II - Work at Home - eviCore
The Client Experience Manager II (CSM II) is the operational owner of all service issues across their assigned segment of business. A CSM II is also required to effectively manage multiple clients. Acts as the key point of contact for assigned health plans and high profile provider clients. Facilitates Health Plan meetings to address escalated issues, to update on new items, and to come to resolutions. Is a consultative resource for clients on eviCore programs and products. Tracks client issues that require research/investigation & coordination to reach resolutions. Collaborates with internal resources to resolve client issues. Uses data and facts to identify and solve a range of problems for assigned health plans. Delivers effective and time sensitive verbal and written communications to internal and external audiences.
What you must have:
- Bachelor's Degree preferred
- 5+ years of experience in a health care service or account management capacity
- Valid driver's license
- Ability to work Monday-Friday, day shift
- Adequate home internet access will be required in this role
- Strong analytical skills to perform effective troubleshooting
- Ability to communicate in a highly professional and effective manner
- Ability to handle multiple tasks simultaneously, working independently and as a part of a team in a collaborative mannerbility to insure efficient coordination with all relevant entities
- Exceptional attention to detail and work product validation
- Strong organization and time management capacity to balance multiple project priorities with limited supervision
- Ability to handle confidential information on a daily basis in a professional manner
- Ability to travel up to 25% or as necessary for client retention
Your benefits as an employee:
- Medical, Prescription Drug, Dental, Vision, and Life Insurance
- 401K with Company Match
- Paid Time Off and Paid Holidays
- Bonus Eligibility
- Internal Career Training Resources
- Tuition Assistance
For this position, we anticipate offering an annual salary of $58,100 - $96,900, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
