Navigator (Healthcare)

Heluna Health invites applications for a full-time PrEP/PEP/Doxy-PEP Navigator to work in the San Francisco Disease Prevention and Control Branch, Population Health Division as part of the SF City Clinic (SFCC) PrEP/PEP/Doxy-PEP Team. The SFCC PrEP/PEP/Doxy-PEP program is focused on providing biomedical sexual health prevention services to our clinic patients, including oral and injectable HIV pre-exposure prophylaxis (PrEP), HIV post-exposure prophylaxis (PEP), and doxycycline post-exposure prophylaxis for STI prevention (doxy-PEP). The position offers the opportunity to have a direct, tangible impact on the HIV/STI epidemic in San Francisco and on promoting health equity for our priority populations for sexual health services, by delivering highly effective biomedical prevention options to patients. DPC has a strong focus on health equity.

Under direct supervision of the Biomedical HIV/STI Prevention Coordinator, the PrEP/PEP/Doxy-PEP Navigator will provide sexual health counseling and education to patients, navigate them to options for coverage of the cost of PrEP, PEP, and doxy-PEP, and provide solutions to patients to enable them to remain engaged in sexual health care.

This is a temporary, grant-funded, full-time, benefitted position. Employment is provided by Heluna Health.

This position works in-person at the clinic full time, non-remote

Pay rate: $ 28.09-$35.00 per hour

Interested individuals must submit a cover letter and resume for consideration.

If hired for this position, you will be required to provide proof that you are fully vaccinated for COVID-19 prior to your start date, or have a valid religious or medical reason qualifying you for an exemption (that may or may not require accommodation).

 

ESSENTIAL FUNCTIONS

 

 

Clinic-based duties

 

 

• Perform patient HIV pre-exposure prophylaxis (PrEP), HIV post-exposure prophylaxis (PEP), and doxycycline post-exposure prophylaxis for STI prevention (doxy-PEP) counseling and education to clinic patients
• Provide consultations and respond to inquiries about PrEP, PEP, and doxy-PEP
• Refer patients to appropriate medical and social services
• Provide negative HIV rapid test results to patients
• Track, stock, and maintain clinic supplies. This involves bringing boxes of supplies up/down 1-3 flights of stairs.
• Maintain organized and accurate paperwork, both printed and digital
• Receive, enter, and organize lab results for clinical review
• Monitor PrEP, PEP, and doxy-PEP phone line used by patients
• Assist with enrollment into patient assistance programs, respond to prior authorization requests and perform benefits navigation
• Provide information and referrals on health insurance
• Follow up with clients in the PrEP, PEP, and doxy-PEP program through phone-based outreach
• Assist as backup registration worker when additional staffing needed in the registration unit
• Participate in team and clinic-wide quality improvement (LEAN) initiatives
• Maintain records incidental to other assigned duties, including patient's charts; may conduct surveys and operates technical equipment.

 

 

Community-based duties

 

 

• Conduct outreach to members of the priority population with a history of STIs and offer them PrEP and doxy-PEP education and referrals as part of the “data to PrEP/doxy-PEP” program
• Help organize and speak at PrEP‐related Town Halls (presentations at churches, community centers, bars, etc.) and participation in events such as the Gay Pride parade or Castro Street Fair
• Provide PrEP, PEP, and doxy-PEP information through other community‐based services
• Build and maintain relationships with community-based service providers
• Conduct outreach at encampment health fairs and other non-conventional sites, such as jails and street-based outreach
• Participate as member of consortium of PrEP, PEP, and doxy-PEP and HIV care navigators, attend regular meetings and share best practices
• Communicate clearly and in a professional manner with staff throughout the Population Health Division, with the Getting to Zero consortium and with consumers and clinicians

 

 

Other duties:

 

 

• Maintain a detailed and organized schedule of tasks and events
• Respond creatively and professionally to challenges that arise in the course of the work
• Meet with supervisor weekly and as needed to report progress and solve problems
• Assure ethical practices and maintain confidentiality
• Ensure that all patients' rights are protected
• Attend and actively participate in Unit and All Staff Meetings
• Perform all work activities per established protocols and procedures
• Wear proper PPE as mandated per COVID-19 mitigation guidelines
• Other related duties as assigned

 

 

 

JOB QUALIFICATIONS

 

Education/Experience

 

• One year of experience working in a social services, public health, or health care setting
• Experience with culturally, economically, and racially diverse populations, including queer and trans people, BIPOC (Black, Indigenous, and other people of color), and people experiencing homelessness
• Background knowledge of sexual health, STIs, and HIV desired but not required

 

 

Other Skills, Knowledge, and Abilities 

• Ability to work effectively with coworkers and clients of diverse races, ethnicities, ages, gender identities, and sexual orientations in a multicultural environment
• Ability to provide a welcoming environment for queer and trans patients
• Ability to operate a computer and proficiency in the use of Microsoft Office Suite software including Microsoft Word and Excel
• Comfortable discussing sexual behavior in a clear and professional manner with patients and other staff
• Attention to detail; strong interpersonal skills; excellent, effective verbal and written communication skills to coordinate with subjects, team members, other departments and outside institutions
• Ability to multi-task in a fast-paced environment while working with a diverse patient population
• Ability to collaborate with people of different professional disciplines
• Bilingual Spanish/English desirable but not required

 

 

 

 

 

PHYSICAL DEMANDS

 

Stand                                       Frequently

 

Walk                                        Frequently

 

Sit                                            Frequently

 

Handling / Fingering               Frequently

 

Reach Outward                       Frequently

 

Reach Above Shoulder           Occasionally

 

Climb, Crawl, Kneel, Bend     Occasionally

 

Lift / Carry                               Occasionally - Up to 50 lbs

 

Push/Pull                                 Occasionally - Up to 50 lbs

 

See                                          Constantly

 

Taste/ Smell                            Not Applicable

 

 

Not Applicable          Not required for essential functions

 

Occasionally             (0 - 2 hrs/day)

 

Frequently                 (2 - 5 hrs/day)

 

Constantly                 (5+ hrs/day)

 

 

 

WORK ENVIRONMENT

 

General Office Setting, Indoors Temperature Controlled.

 

 

Address: San Francisco City Clinic, 356 7th Street, San Francisco, CA. This position works in-person at the clinic full time, non-remote. Involves direct patient service. Will also work at community venues, including street and encampment-based outreach.

 

 

 

 

 

Heluna Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.

All qualified applicants will be considered for this position in accordance with the San Francisco Fair chance Ordinance.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sec, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.       

 

 

 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

See job description