Trellis Company
Student Outreach and Support Counselor I (Personal Services)
Who you are:
You will be a part of a call center team within the Student and Institutional Success department that assists students and student borrowers with issues related to student persistence in college and student loan repayment. The team is responsible for conducting outbound and inbound communication with current and former students who have borrowed federal student loans who attend or attended schools with whom Trellis has an agreed relationship to offer student assistance. You will participate in communication campaigns to students and borrowers, primarily through phone calls. You will also assist with other communication methods such as email or text message campaigns.
Who we are:
Trellis Company is a nonprofit 501(c)3 corporation with the dual mission of helping student borrowers repay their education loans and promoting access in higher education. Our strong philanthropic heritage of giving through grants to colleges, universities, and research groups remains focused on improving student outcomes, especially to underserved students, families, and institutions.
As we move into the future, we're drawing on our history, branching into new sectors beyond student loans, and delivering the same level of exceptional care and service that our customers have come to depend on. We remain invested in the success of students and higher education institutions. This combination of stability and vision creates a unique intersection: a startup environment at a company that also has a stable foundation, resulting in an opportunity for the right candidate to help shape our company's future. This is an exciting time to join the Trellis team!
Location:
The position is located in our Corporate Office in Round Rock, Texas. Initially, you would be working remotely.
Essential Duties and Responsibilities:
The position incumbent is expected to perform the following essential duties and responsibilities of the position with reasonable accommodation.
Non-Essential Duties and Responsibilities:
Qualifications:
Education
Experience
Knowledge, Skills, and Abilities:
Physical and Mental Demands:
Work Environment:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or sexual orientation. We are also an equal opportunity employer of individuals with disabilities and protected veterans. Please view Equal Employment Opportunity Posters provided by OFCCP.