Holloway Management LLC
Customer Care Representative Intern (Project Management)
Generate Sales Leads -Customer Care Representatives at HM Holloway will find themselves responsible for generating sales leads. This may be accomplished by performing cold calls, mailing out advertisements and marketing materials or encouraging existing customers to recommend the business to friends. HM Holloway's Customer Care Representatives sales leads are required to meet a quota.
Maintain an understanding for the products and services that HM Holloway provides to be able to better serve our customers or answer any questions for incoming calls you may have to take.
Document Interactions- Documenting customer interactions and calls is another typical responsibility of the Customer Care Representative. You will be trained to use our C.R.M. program to document all calls, so that you can write a quick summary of what was discussed or accomplished during their phone call. Those assisting with sales orders may also be required to print or electronically file a copy of the order form they completed. These documents are often reviewed by management as a way of ensuring Customer Care Representatives are adhering to the company's practices and protocols.
Qualifications, Knowledge & Skills
Customer Care Representatives should possess fantastic interpersonal skills and enjoy assisting others. Staying calm under pressure and having wonderful customer service skills are also important. They should also be excellent communicators both orally and in writing. HM Holloway is looking for candidates with all of these traits as well as meeting the following requirements.
18 years or older
Must be able to work 20+ hours per week
Must be comfortable talking on the phone
Bilingual (Not required, but would be a bonus)
Position Detail
This is a part-time hourly position.
Position Location
Bakersfield office
2019 Westwind Dr. Suite B
Bakersfield, CA 93301