This exciting role as a Warranty Claims Analyst II will be responsible for receiving and processing all water heater warranty returns (non-deducted and deducted) for defective water heaters and/or parts from any or all customers across all product channels and applications. This role will inform customer of return goods authorizations, rejections or denied warranty claims, initiate check requests for labor, installation, and/or defective product to consumers.
WHAT YOU'LL DO
Answer inbound phone calls regarding warranties. Interact with customers to provide information in response to inquiries about warranty, warranty pricing, RGAs, product information, via phone, email, or fax.
Handle and resolve complaints.
Verify customer and warranty claim information for correctness, checking it against previously obtained information as necessary.
Audit returns relating to Warranty Return Forms, Vendor Worksheets, Recap Sheets, Proofs of purchase, etc. to determine validity of warranty and appropriate credit to the correct customer account.
Determine validity of Installation, Labor, or Repair costs associated with defective water heaters.
Receive inbound phone calls from homeowners, distributors, MH/RV, and retailers.
Advise homeowners how to obtain in-warranty repairs or replacement. Authorize refunds to homeowners for defective products where appropriate.