Landmark Properties
Resident Services Manager (Finance)
Leasing & Marketing
Assist with Leasing & Marketing, as needed
General Administration
Ensure confidentiality of client, resident and company informationHelp coordinate and attend all staff meetings and any special or emergency meetingsUnderstand and adhere to the Landmark Properties policies and procedures and Fair Housing lawsMaintain a clean and professional work environmentAssist in corporate projects as requestedAssist the Community Manager with the daily operations of the property
Personnel
Assist in development and supervision of staff
Facilities
Assist the Community Manger in creating and implementing a successful turn planEnsure the staff is utilizing the Facilities module in Entrata to track, close, and follow up on all service requestsRegularly walk the property to identify and address maintenance issuesAssist the Community Manager and maintenance team in quarterly inspections of each unit to identify and address maintenance issuesInitiate billing and collection of charges for damages discovered in quarterly inspections
Risk Control
Understand, communicate, and enforce community safety, emergency, and fire evacuation policies and procedures, providing emergency response and referral services and resourcesDocument and address behaviors of residents that violate the law or the community lease agreementIdentify and report safety and security risks to the Community ManagerIn the absence of the Community Manager, prepare and submit incident reportsAssist the Community Manager in handling emergency situations in conjunction with the corporate team