DUTIES: • Complete and maintain scheduling/routing on daily basis • Oversight and coordination of route, and dispatch functions • Controlling the costs of operations • Safety of employees, vehicles, and facilities through training, monitoring and enforcement of policies and procedures • Security of cargo and terminal through training, monitoring, and enforcement of policies and procedures • Investigating accidents and processing required paperwork • Developing and maintaining customer service capabilities among all operations staff. • Responding to customer inquiries and/or complaints • Coordinating with sales, other branches and departments, District and corporate staff, other carriers, and vendors • Controlling overtime hours. Monitoring employee vacation schedules. Maintaining effectiveness and efficiency of operational functions • Short and long range operational planning to meet branch goals • Communication with all employees to immediately resolve any outstanding issues and/or complaints • Completion of any and all additional responsibilities that are assigned by the Branch Manager and/or other Management Team Members on an "as needed" basis • Knowledge of transit vault, coin vault and CMS operations • Consult with and accept advise/direction from the Operations/Branch Manager on a daily basis • Responsible for training, counseling, disciplining, conduct and evaluation of employees under their direction on a daily basis • Communicate with customers on a regular basis • Communication with sales and administration on an "as needed" basis regarding updates of service and customers, and payroll issues • Assume limited responsibilities during the absence of the Operations/Branch Manager on an "as needed" basis • Direct operations to meet broad branch objectives, within policy guidelines • Direct vault operations, including structure and scheduling, establish procedure, enforce policy • Profitability of branch, as related to quality and efficiency of operations; operation cost within guidelines, as provided • Control of losses through implementation of effective risk management, training, supervision, and discipline • Control of damages and injuries, through implementation of safety programs, training, supervision and discipline • High level of observable safety, security and effectiveness of operating practices and use of equipment • Leadership by example - modeling appropriate behaviors; and regular observation/ monitoring of route activities and crew needs • Self-development and subordinates through on the job training and other training • Analyze complex factors to decide appropriate actions, and resolve situations not covered by set policies or procedures • Ensure proper balancing of the vault daily for each shift • Timely completion of monthly commitments as assigned by Operations/Branch