Epiq Bankruptcy Solutions LLC
Settlement Project Manager (Legal)
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Settlement Project Manager (PM) oversees the administration of tort litigation. This position acts largely as an account executive of multiple complex projects. PMs are the face of the company to our clients and as such are accountable for the client relationship. Internally, they coordinate with key departments including: Client Development, Case Development, Lien Resolution, Shared Services, Finance, and Legal. The primary responsibility is to ensure client satisfaction with project deliverables.
Principal Job Responsibilities:
Client Relationship & Engagement: Responsiveness to communication and correspondence; timeliness and accuracy of information provided to clients; ability to listen and understand client needs and anticipate obstacles to client satisfaction; ability to represent client's needs internally
Project Management: Timely and accurate execution of project deliverables, key milestones and tasks; oversight of the Settlement Agreement or other mandates/milestones; ability to drive deadlines with quality outcomes; ownership and accountability of the overall delivery for the client
Internal Collaboration: Strive to meet the needs of the client while building internal relationships; understand and learn the business areas that we depend on; support new efforts and approaches; foster an environment of continuous improvements through implementation of feedback & lessons learned
Management: Provide oversight of direct reports including interviewing and hiring, training and ongoing development; effective delegation and engagement; modeling leadership behaviors and appropriately addressing disciplinary issues when necessary. Manages and reports to management on teams operations, forecasting, productivity and overall team health
Escalation Oversight: Manage escalations from various departments to ensure timely and accurate resolution and a superior client experience; proactive identification of trends, issues and execution of a mitigation plan to correct root cause
Quality: Ability to identify important quality trends and to implement improvements; willingness to problem solve to identify root cause; provide feedback and coaching to the team where appropriate
Invoicing: Timely and accurate invoicing to the clients; proactive identification of potential errors; validation and ownership for accurate invoicing to contract; timely communication of changes to Finance; timely collection of past due invoices; close monitoring of project to budget
Process Improvement: Work with development teams to implement technology solutions to improve the efficiency and quality of client deliverables (reports, letters, notices, etc.). Partner with IT teams to report, escalate and manage Client Portal issues and resolution. Identify, recommend, and spearhead initiatives and strategies to ensure client satisfaction
Forecasting: Accurate forecasting of planned revenue based on anticipated stages of work. Monitor and report client activity in comparison to budgets and agreements, including billing and other financial functions.
Leadership Competencies:
Results Oriented – Sets stretch goals for personal and team accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks.
Client Focus – Engages with clients, both internal and external; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
Communicating with Impact – Expresses thoughts, ideas and information in a clear and compelling manner; organizes thoughts logically and highlights the critical points; adjusts messaging appropriately to suit the audience; ensures understanding through active listening and seeking input from the audience; addresses and interprets questions and points from others with appropriate responses.
Planning and Organizing – Develops plans and goals that align with and support business strategies; translates objectives into action plans; identifies tasks critical to business success and allocates resources accordingly; effectively manages time to achieve success; handles multiple demands and competing priorities successfully; delegates appropriately.
Problem Solving – Identifies problems by detecting patterns or connections; researches and analyzes problems; determines alternative solutions and creates action items to solve the problem; thinks and acts quickly and effectively in a variety of situations; solves the problem while maintaining a balance between the time invested, the amount of information needed and the magnitude of the problem; evaluates both the short- and long- term consequences of decisions. #LI-KW1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.