Manager, Payment Processing (Administrative)

Under policy direction of the Assistant Vice President, Payments Strategy, plans, organizes, integrates, manages and evaluates the day-to-day activities of the Credit Union's Payment Processing Department; oversees and directs planning and implementation of strategic plans; ensures projects are designed and implemented efficiently and effectively; directs departmental business continuity planning to minimize risk.

Job Description

Essential Duties and Responsibilities

• Plans, organizes, assigns, evaluates and manages the work of staff within the department; utilizes resources effectively; implements plans, effectively participates in evaluating work processes and procedures to identify opportunities for improvements, programs and work processes and procedures necessary to achieve designated results; prepares and maintains a variety of records and reports. Coordinates and integrates functions within the department and across the Credit Union.
• Participates in establishing business, operational and member service plans and initiatives to meet Credit Union goals and objectives.
• Provides leadership and works with staff to develop and retain highly competent, member service oriented staff through training and day-to-day management practices that support the Credit Union's mission and strategic goals.
• Establishes performance requirements and objectives for staff; monitors and evaluates their performance; provides coaching and development opportunities; finds ways to recognize performance; addresses performance deficiencies and takes disciplinary action, if warranted, in accordance with Credit Union's policies and procedures.
• Ensures payments are accurately and timely posted to member's accounts to include; check processing, in-clearings, foreign items, chargebacks, mail payments, address changes and other payments.
• Audits and ensures compliance with established policies and procedures, recommends any corrective actions to ensure ongoing compliance.
• Collaborates with internal partners to develop and implement payment processing related products and services, periodically assesses procedures and related security risks.
• Handles member complaints through phone calls, correspondence and follow-up using reason and research to find solutions to their problems.
• Ensures transit check processing and balancing are done accurately and timely; assists Accounting with balancing and process adjustments.
• Finds ways to continually improve the efficiency of departmental processes to provide the best service to our members.
• Coaches staff to monitor check fraud by analyzing check deposits from various channels and reviewing deposit accounts. Trains staff to recognize possible fraudulent checks and escalate to Security & Investigations as necessary.
• Processes reports for checks and fraudulent check totals.
• Makes recommendations to update fraud triggers and settings to minimize the impact of fraudulent check deposits.
• Develops teamwork and collaborative relationships within the Credit Union.
• Promotes the Credit Union by participating in community involvement and special events.

Company Wide Expectations

• Maintains a professional image and demeanor at all times, consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics.
• Delivers friendly, caring service to internal and external members.
• Complies with all applicable State, Federal and NCUA rules and regulations and all Credit Union policies and procedures.
• Follow all physical and online security procedures and maintain strict confidentiality of all member information.
• Completes all required regulatory and compliance training and maintains required knowledge of Credit Union products and services.
• Works scheduled hours and maintains punctuality.
• Performs other related duties as assigned or requested.

EDUCATION/EXPERIENCE

Minimum Qualifications

To perform this job satisfactorily, an employee must be able to carry out each essential duty competently. The requirements listed below are representative of the education, experience, skills and abilities required.

An equivalent combination of education and experience may be considered.

Education Requirements

Obtain and maintain National Check Professional certification. Required within one year of accepting the position, as testing allows.

Experience Requirement

4 Years - Experience in check processing functions- Required

Supervisory experience - Required

Knowledge of check processing systems - Required

Knowledge of relevant Federal Reserve rules, regulations and operations for check processing. - Required

SKILLS/ABILITIES

• Ensure all internal and external customer service practices and processes are carried out and meet quality service standards and achieve member satisfaction.
• Learn and apply information, on a wide range of Credit Union products, services and regulatory compliance requirements, in order to assess member situations and develop solutions.
• Provide guidance in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility.
• Plan, organize and direct the day-to-day activities of the department.
• Lead and model RISE values and Code of Ethics through daily interactions and conduct.
• Promote and foster excellent member service and teamwork throughout department.
• Communicate in a professional manner and deliver information clearly and effectively to staff. Actively listen to questions, opinions and ideas of others. Use tact and diplomacy in sensitive and confidential situations.
• Use correct English including spelling, grammar and punctuation.
• Operate computers and use business software and other standard office equipment.
• Understand and follow written and oral instructions.
• Set priorities and manage one's own time effectively.

PHYSICAL DEMANDS

Physical Demands Disclaimer

The physical demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Intermittent standing, sitting, walking, bending and climbing.
• Using hands repetitively to handle, feel or operate computers and other standard office equipment.
• Reaching with hands and arms.
• Intermittent lifting and carrying up to 25 pounds.

WORK ENVIRONMENT

Work Environment Disclaimer

An employee in this job will experience the following main work environments, others not listed may also be encountered on occasion;

Work Environment

• Works in general office environment in a financial services facility.
• Provides on-call guidance and direction.
• Work hours may include early mornings, evenings, nights, weekends or holidays.

Redstone Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or status as an individual with disability. All qualified applicants will not be discriminated against on the basis of disability.

We are proud to be a Drug-Free and Tobacco Free Workplace.