Customer Support Representative II - Assets Management Unit (Finance)
The County of Riverside's Department of Public Social Services (DPSS), Administrative Services Division, Assets Management Unit, seeks a single vacancy for Customer Support Representative II who will be assigned to Riverside, CA.
This position requires travel throughout the County of Riverside.
The incumbent will be responsible for providing and processing tickets for computer hardware related requests and be responsible for keeping inventory and records on incoming and outgoing equipment. The incumbent will also operate in a warehouse environment and will be required to assist with various warehouse related tasks. Additionally, the selected candidate will travel throughout the County of Riverside to deliver and pick up equipment.
The most competitive candidate will possess and demonstrate exceptional customer service skills, intermediate knowledge of Microsoft Excel, experience with inventory tracking and cycle counting, warehouse experience and courier experience.
Meet the Team!
The County of Riverside Department of Public Social Services is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community. Can you see yourself here? EXAMPLES OF ESSENTIAL DUTIES
ASSETS MANAGEMENT
• Verify and process incidents for equipment requests; responsible for shipping and receiving, barcoding, and safeguarding capital and non-capital assets for DPSS.
• Transfer custody of assets to RCIT User Support Technicians prior to installation; validate and prepare retired and/or impaired assets for final disposition.
• Custodian of equipment receipt and transfer documentation; deliver assets to multiple DPSS locations, conducting periodic inventory and assisting with the deployment of large quantities of equipment. OPTION I
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: One year as a Riverside County Customer Support Representative I.
OPTION II
Education: Graduation from high school, possession of a certificate of proficiency issued by the California State Board of Education, or attainment of a satisfactory score on a G.E.D. examination.
Experience: Two years in any combination of the following: mail delivery service, supply, warehouse, help desk, records management, support services, assets or inventory control operations, or delivery or courier services which required determining routes from mailing addresses.
ALL OPTIONS
Knowledge of: Basic customer service procedures; inventory tracking and ordering processes; operation and maintenance of postal work equipment; rules, regulations, and procedures pertaining to U.S. Postal Service and private mail services; procurement procedures; work safety procedures; queries and report generation; correct lifting and carrying methods.
Ability to: Read and understand work orders, maps, and forms; operate a computer; perform data entry; meet deadlines; make basic arithmetic computations; maintain cooperative working relationships with the public, vendors and other County employees; Operate audio and video equipment; follow oral and written instructions; work in a team environment; drive a County vehicle; sit and/or stand for prolonged periods of time; bend and/or stoop; carry heavy materials and supplies; properly lift up to 50 pounds. What's Next?
This recruitment is open to all applicants.
Applicants who are current County of Riverside employees and/or current employees of the County of Riverside's Department of Public Social Services may be considered before other applicants depending on the volume of applications received.
Qualified applicants may be considered for future vacancies throughout the County.
For questions regarding this recruitment
Contact Joshua Roberts at JoRoberts@rivco.org with any questions regarding this recruitment.
