Towne Insurance Assistant Claims Coordinator (Legal)
Essential Responsibilities:
- Provide exceptional customer service to our clients or claimants for multiple lines of business
- Expedite the claims process and provide detailed claim notes on all calls
- Transmit information/documents to insurance carriers and clients in a timely manner
- Obtain claim number and adjuster information and provide to insureds
- Document claim files and maintain control of work through diary system keeping accurate records of customer/carrier interactions
- Keep producers abreast of any large loss claims
- Update payments and reserve numbers as necessary.
- Manage incoming claim mail and unrouted faxes
- Mentor/Work closely with the Commercial Claims Coordinator
- Other duties as required by management
- Obeys all applicable federal laws, rules, and regulations relating to Anti-Money Laundering (AML) including the Bank Secrecy Act (BSA)
Minimum Required Skills and Competencies:
- Ability to work in the Hampton Roads, VA area
- High School Diploma
- Strong prioritization and organizational skills
- Detailed oriented
Other Preferred Skills:
- Active Property & Casualty License
- Experience as an Account Manager, Client Services Representative, or Claims
- Working knowledge/proficiency with carrier websites
- Prior experience filing claims, maintaining diary system, and managing mail
Physical Requirements:
- Express or exchange ideas by means of the spoken word via email and verbally
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation
- Not substantially exposed to adverse environmental conditions
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
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