Wichita Water Conditioning, Inc.

Apply for this job

Part Time Customer Service Rep (Administrative)



Culligan of Jefferson City is currently seeking a Customer Service Representative to join our office support team.  We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers. 

This is the perfect position for someone who has worked in a customer focused, administrative role in the service industry, collections experience a plus.  The right person will have routing/dispatching experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry.  A great candidate will have customer service experience and pride themselves on being solution focused and customer service oriented.

WHY SHOULD YOU REPRESENT AND WORK FOR CULLIGAN?

  • Flexible Part Time, Monday-Friday 9am to 2pm work schedule
  • Career advancement opportunities
  • Stable and growing, family oriented company
  • We like to promote from within!
  • Use of free Culligan equipment in your home!

Responsibilities 

  • Experience with incoming and outbound calls
  • Resolve any product or service related issues; follow up to ensure complete customer satisfaction
  • Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
  • Take payments and maintain customer records by updating account information
  • Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
  • Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)

Qualifications 

  • Exceptional customer service and in-bound phone experience required
  • Must be proficient in Microsoft Office
  • Account collections experience preferred
  • Ability to prioritize tasks in a fast paced fun environment
  • Strong work ethic (honesty and integrity are key for this position and to our organization)
  • Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
  • Exceptional problem solving skills
  • Ability to work independently

Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check.

INDHCL

Education

Preferred
  • High School/GED or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

Apply

Apply Here done