Responsible for physical exams, evaluation and treatment of routine medical conditions, vaccinations, performing labs such as fecal exams, urinalysis; ear and sky cytology.
Insure all euthanasia is done humanely and according to established HAR policies.
Provides pre- and post-operative care. This includes but is not limited to providing a clean cage, food and water, monitoring post-anesthesia recovery, ensuring written documents are intact, and instructing owners and/or staff on any follow-up care or medication needs.
Responsible for answering basic questions about veterinary care to the general public.
Accurately relay owner's account of medical complaints of the animal(s) involved to the healthcare team members who will be involved in treating the patient(s).
Ensure confidentiality of client and animal information.
First point of contact for providing customer service to clients -- greeting clients, checking in patients, discharging patients, dispensing medications and prescriptions, invoicing and handling sales of products.
Responsible for professional responses (internal and external) to all inquiries including, but not limited to, answering phone and email inquiries, scheduling appointments, handling prescription refill requests, recording messages for doctors and staff, answering basic questions about veterinary care and/or getting in touch with appropriate experts.
Maintain positive relationships with co-workers, managers, directors, clients, and stakeholders.
Ensuring accuracy of electronic medical record system input and evaluation.