Publix Super Markets, Inc.
Systems and Communications Specialist (Media)
Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It's satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry.
The Customer Care and Social Media (CCSM) department at Publix represents an extension of our customers' store experience. The department builds relationships with online communities and shares information through social media channels. They also handle hundreds of thousands of customer questions, concerns, and correspondences annually across our more than 1,200 stores.
Within the CCSM department, the Systems and Communications Specialist protects and promotes Publix's reputation by collaborating with associates across all levels and business areas to proactively develop customer information resources, create and maintain reference materials for department associates, write and edit customer responses, research inquiries to assist in resolving customer cases, and provide systems support throughout CCSM. Ideal candidates possess excellent customer service skills, including exceptional writing and verbal communication skills, with the ability to work independently and take initiative to complete tasks quickly and accurately.
What you'll do
facilitate the WOW Moment program (a surprise and delight driver), praises for CCSM and
help implement, develop and support business technologies and ensure they operate at optimal performance