Epiq Class Action & Claims Solutions
Claims Operations Supervisor (Legal)
It's fun to work at a company where people truly believe in what they are doing!
The Claims Operations Supervisor provides front-line management supervision for our claims operations team. The incumbent works to support the delivery of management direction to ensure timely and accurate processing of claims handling. The Claims Operations Supervisor may also help establishing procedural guidelines, processing claims and performing quality assurance checks. They are responsible for the timely and accurate execution of a case. They work closely with Claims Leadership and Client Services to drive appropriate requirements as well as execution.
Essential Job Functions
Supervises a team of 0-25 employees and/or contingent staff. This may include, but is not limited to, setting expectations, training, workflow management, goal setting, performance management and hiring/firing staff.
Works closely with Data Services, Client Services, and Claims Services teams to understand project requirements and advise on best practices for project setup
Investigates client and internal customer complaints, concerns, and non-conformance issues
Conducts risk analysis; identifies critical control points and preventative measures; monitors quality. Also evaluates adequacy of quality assurance standards.
Maintains working knowledge of technical concepts related to processing support software.
Supports on-site audits conducted by external providers / clients
Develops facility with claims and correspondence processing, as well as best practices for escalation support. Enhances department and organization reputation by taking ownership for quality and accuracy of output of the department.
Associates Degree or comparable work experience
3+ years in claims analysis work
2+ years in a lead or supervisory role
Skills & Abilities:
Supervisory level leadership skills and ability to communicate effectively to different audiences as needed
Proficiency with Microsoft Office Suite
Communication: asks questions; confirms understanding with the audience; learns and adopts best practices for written word exchanges with claimants
Problem Solving: seeks resolution despite roadblocks; identifies alternative routes to the goal
Critical Thinking: switches perspectives when considering solutions, to identify gaps and optimize results
Navigates Ambiguity: works through the unknown strategically
Organization: tracks a variety of assignments by priority, and quickly switches between tasks
Troubleshooting: leverages systems and tools knowledge to locate and repair root causes for error
Data Interpretation: accurately assesses claim data to drive the highest level of claimant service
Proprietary Software: understands the underlying structure of databases and other common tools for business administration, and learns new tools rapidly
Vision: continuously conceives of and aspires toward long-term change, while effectively executing short-term goals
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform he essential functions.
While performing the duties of this job, the employee is regularly required to communicate in person (live or via teleconference) and on the telephone. The employee is frequently required to use hands to finger, handle or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with
hands and arms. This position infrequently lifts, carries or otherwise moves and positions objects weighing up to x pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Duties and responsibilities, as required by business necessity may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity. #LI-DNI
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.