MASTER GOODWILL INDUSTRIES OF ORANGE COUNTY CALIFORNIA
SYSTEMS TECHNICIAN (Information Technology)
PURPOSE OF POSITION:
Responsible for the installation, configuration, maintenance, and documentation of PC Hardware and Software. Assists in the day to day operations of the corporate network and software systems and supports Retail POS Systems.
Provide systems support administration by responding to customer requests for assistance and managing those requests from inception through resolution. Position will also provide support for technical projects as assigned by the VP of information technology. Will use the help desk software to assign service tickets to other IT staff when appropriate, providing general administrative and clerical support to the IT Department,
Trouble shooting and/or training support to end users computer systems and electronic devices.
Will install, operate, and maintain hardware and software for organization's computer system. Maintain existing systems, which involves installing new applications and hardware to keep the system current and working efficiently. Correct/repair software and hardware malfunctions. Run periodic audits of the system to be conducted as part of the job, as well as the application of patches and upgrades. Additionally, help maintain Goodwill system's security to protect data, hardware, and software from outside attacks. This position may also work on other projects as assigned.
MINIMUM JOB REQUIREMENTS:
WORK DEVICES/MATERIALS/EQUIPMENT USED:
While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.
Various office supplies and equipment including: telephone, fax machine, adding machine, computer, printer, copy machine, file cabinets, papers/forms, calendar, pens/pencils, ruler, scissors, etc.