Zingerman's Roadhouse, LLC
Roadhouse Sales/Service Barista Roadshow (Project Management)
Our performance expectations are:
• Greets all guests (drive up, walk up and phone) politely and enthusiastically
• Takes orders, handles drink production, makes sandwiches to order, and handles cash
• Tastes and learns about all Roadshow products as well as the Roadhouse dining room/kitchen procedures
• Arrives on time for all shifts, meetings, and classes.
• Follows the training compact and takes responsibility for his or her training.
• Follows the three steps to great service and the five steps to handling a customer complaint.
• Gives great service over the phone.
• Can maintain a balanced cash drawer.
• Maintains priorities in managing guest experiences and workplace (drinks, stocking, cleaning)
• Is able to recognize where help is needed in all areas of the Roadhouse and assists as needed.
• Positively responds to requests for help from guests, managers, and staff.
• Is knowledgeable about the menu and is able to answer questions about the menu.
• Maintains neat workspace and completes all assigned side work.
• Knowledgeable about upcoming special dinners and private events.
• Attends and participates in weekly huddles and/or is responsible for knowing Roadhouse key measures and numbers.
• Follows the staff member guidelines.
• Can prepare all Roadshow products, such as sandwiches, syrups, espresso drinks.
• Follows established checklists and systems in Roadshow.
• Is respectful of and supports leaders in the Roadshow and Roadhouse.
• Uses the "go direct" policy when needed to address co-workers.
• Sense of urgency in every task.
The Success Patterns for this position are:
• Preferrably has experience as a barista.
• Has a reputation for excellent relations with guests and front and back of house staff.
• Has worked effectively as part of a team.
• Can safely lift 50 lbs and stand for long periods of time.
• Has reliable transportation
Successful Candidates will have the following Personal Characteristics:
• Passionate about great food and great service.
• Interest in learning about food, people, business.
• Self-motivated, especially under pressure.
• Ability to work independently and as a member of a team.
• Able to effectively manage their emotions in the workplace.
• Communicates effectively and efficiently.
• Literate and likes to read.
• Detail-oriented.
• Can handle complexity and paradox.
• Strong organizational skills.
• Strong interpersonal skills.
• Bold! Engaging! Entertaining!
Safety at Zingerman's RoadhouseThe health and safety of our staff is our greatest priority. We are adamantly following the guidelines and directives from the CDC, Washtenaw County, the State of Michigan and other experts.We've been inspected by MIOSHA in partnership with NSF and have received their Highest Tier 2 rating which acknowledges COVID-19 workplace safety commitments and efforts to keep customers and employees safe.We are focusing on screening, sanitizing and distancing on our entire property:
We are screening all employees who come to work each day for symptoms.
All staff members wear masks at all times anywhere on our property, inside or outside
All guests must wear masks at all times anywhere on our property, inside or outside, unless they are dining at a table
We have set up safe working distances for every employee.
We practice social distancing of a minimum of 6 feet from each other, including workspaces and guest seating.